Casinia Casino - Player’s withdrawals are delayed.

Hello, from November 21st to 23rd, I made 3 withdrawal requests that have not been processed yet. I have sent several emails and spoke with support, and they keep telling me to be patient. From my side, the account is verified, and I have been playing at this casino for over 2 years without experiencing such a long delay before. What more should I do? Thank you.

Dear Kostas777,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Have you accumulated your winnings with the help of a bonus?

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

It's not from bonuses. The problem is with the system from loading many withdrawals, they have told me, it is not from me but from the casino

Dear Kostas777,

Have your withdrawal requests been processed since your last post?

If your issue persists, please share screenshots of your withdrawal requests with the status visible.

Thanks in advance for your reply.

Good morning Thomas, on December 11th the deposit was finally made after 20 days. Thank you for your help.

Dear Kostas777

In your original post, you mentioned 3 withdrawal requests.

Could you please specify how much of the 8000€ reached your bank account?

May we consider the issue resolved?

Please let me know.

Good morning, I received 1500 euros from the 8000 in 3 withdrawals. From December 11 to 13, I again requested another 1500 because there is a limit of 500 euros per day.

I don't know if they're taking another 20 days to make the deposit, it would be good if you could annoy them so it doesn't happen again. I appreciate your interest and thank you