The player from Greece had been waiting for his withdrawal request to be processed since 18/03, and had been receiving the same response from the casino each time he contacted them. The player confirmed that he had not been asked for verification, the winnings were not from bonuses, and this was his first withdrawal request. Following the interaction with the Complaints Team, the player's issue had been successfully resolved. The complaint had then been marked as 'resolved' in the system.
Casinia Casino - Player’s withdrawal request is delayed.
Amount: €80
Casinia Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
I submitted a withdrawal request on 18/03 and it is still being processed. Every time I contact them, they give me the same response.
Automatic translation:
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7 months ago
Dear Maik1993k,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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7 months ago
Translation
I have not been asked for verification, the money was not from bonuses and this is the first withdrawal I am requesting
Automatic translation:
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7 months ago
Dear Maik1993k,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
