Casinia Casino - Player’s winnings haven’t been received yet.

Another website that has good reviews here but doesn't pay out winnings to its players. You should really ask those who rate the casinos to provide proof that they have played there and actually made withdrawals of winnings; otherwise, the ratings are completely fake. Yes, the number of games and options is one reason, but the most important one is that the casino is honest in its payments, as advertised.

I requested a withdrawal of 150 euros on August 4, 2024, to my Skrill account, and another 400 euros withdrawal to Skrill again on August 9, 2024. Neither withdrawal has been processed. In live support, they give the usual excuses, saying they'll look into it, that they'll do what they can, and that I shouldn't worry about my money!!! Hahaha, what a joke!!

From one lie to another, they say my account doesn’t need KYC verification, and everything will proceed as usual. On their website, they claim that withdrawals take 1-3 days, which is completely false, especially for Skrill, where, as we all know, deposits and withdrawals are instant. In total, 550 euros, and I don’t see myself getting them.

useless live chat , no answers for the payments , or if i need to change withdraw method or something else ..

Dear Xela,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Xela,

Have you received your withdrawal from the casino yet?

Hi Nick

No , nothing

Hi Nick

Why my complain is not public ??

why is still waiting for approval ?

all the requested infos was given , plus all the screen shots

Nick, just to be informed

withdraw request of 09 August for 400 euros just received

withdraw request of 04 August for 150 euros still pending

update

withdraw requested on 04 August for 150 euros still pending

update

withdraw requested on 04 August for 150 euros still pending

update

withdraw requested on 04 August for 150 euros still pending

Thank you Xela for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Xela,

I'm Michal and I have taken over your complaint. I have reviewed your case and I understand that you would expect the withdrawals to be processed promptly we would too like to see them processed on the same day, however, this is not always possible. I will contact the casino to shed more light on this matter.

We would like to invite Casinia Casino to join the conversation.

Dear Casinia Casino,  

I would appreciate it if you could clarify the reasons behind the delay in processing player withdrawals. Furthermore, could you inform us when the most recent withdrawal for the player will be dispatched from your end?

Hi Michal

You must be a magician, I can’t think of any other explanation!! I don't know how to thank you; my withdrawal just went through, and the money is in my account.

Many, many thanks!!

Dear All,

Please be informed, that we processed all of the customer's withdrawal requests from our side, as of now.

Kind regards,

Casinia team

Thank you Casinia Casino !!

Thank you for your response, Casinia team.

Great news, Xela. I'm glad you received all your withdrawals successfully.

With the complainant's confirmation, we consider this issue successfully addressed/resolved. We will now mark it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru (trustpilot.com). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Michal

Casino Guru