Casinia Casino - Player's payout is stuck in 'final stages'.

Seit 6 tagen warte ich auf die Auszahlung per Bank Transfer,immer heißt es nur, ist in Bearbeitung oder ist in der Endphase. Verifiziert bin ich.

Kein anderes Konto oder so genutzt. Kein Bonus.

Kopie aus Chat

david Wenzel

Und, woran liegt es, das die Bearbeitung so lange dauert?

(09:10:15) Layla

Thank you so much for understanding, I will have an answer for you soon.

(09:10:47) david Wenzel

Ok

(09:10:52) Layla

Thank you so much for your time! We checked your gaming account and we can see your withdrawal is in the final stages, so it should be processed very soon.

Kindly note that you will be contacted via e-mail by the Finance team when there is an update on the withdrawal.

(09:11:20) david Wenzel

Wie lange diese Endphase?

(09:13:51) Layla

Thank you for your question. Since I am not part of the finance team, I cannot provide you with the exact time. However from what I can see, it should be very soon.

Dear dsvid,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear dsvid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.