The player from Germany deposited in the casino, but the amount wasn't credited to her casino balance. We closed the complaint because the player stopped responding.
Casinia Casino - Player's deposit seems lost.
Amount: €100
Casinia Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I made a deposit of 100 euros via Giropay on February 8th, money was debited from my account but never credited. Casinia says after 4 weeks of waiting, you didn't receive the money. Which is nonsense because it was debited from my account immediately been .. I ask myself where is my money
Automatic translation:
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1 year ago
Dear jessfinn2610,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Dear jessfinn2610,
Thank you for your email.
If the transaction was rejected, I would only recommend contacting your bank in order to inquire more about the transaction. Have you checked if the money hasn't been returned to you? Have you contacted your bank regarding the issue? What did they say? I'll await your reply.
