The player from Greece had had their account frozen without any reason, which occurred when they attempted to make a withdrawal. The Complaints Team had asked for additional information to better understand the situation, but the player failed to respond. As the player had been active in another complaint regarding the same issue, this particular complaint was closed without the option to reopen.
Casinia Casino - Player's account has been frozen on withdrawal request.
Amount: €2,500
Casinia Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
They freeze my account without any reason , when I applied a withdrawal i can not log in
Public
Public
7 months ago
Dear christakos87,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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