Casineia Casino - Player’s account has been blocked.

I am very surprised by the positive review of this, the casino, it is probniescam, I was scammed at this casino for 1950 SEK, they did not even refund my deposit, my account was blocked.

I used the deposit bonus and they steal my deposit which is unrefunded to me, they operate illegally, they are a disgraceful company of thieves and scammers.

Dear tyraxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes I played with an active bonus, I created an account 19 october, I have not yet done verification, my account has been closed and I do not have access to the account, I used the first deposit bonus and the second deposit bonus and played the slot, with a maximum stake of 20SEK.

these thieves should at least return the deposit to me, these scammers have some weird rules in their rules that they can confiscate players' deposits and close the account for any reason, there is a primitive zombie support there that does not respond to e-mails.

Thank you very much, tyraxx, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello tyraxx,

I will assist you with the complaint from now on. First, I'll contact the casino and ask for an explanation.

Casineia Casino,

Could you explain why tyraxx's account was blocked and winnings withheld?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear tyraxx,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

Since the casino website is offline for quite some time, I wasn't able to research any ways for you to pursue other options for your issue.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue.

I am sorry we could not be of more help on this occasion.