Yvonne, a player from Germany, registered in the Casilando Casino, deposited using Skrill and automatically received a bonus. When she managed to wager whole amount, Yvonne requested a withdrawal. Later, she was informed that she violated the T&Cs.
Casilando Casino - Declined withdrawal because of T&Cs.
Amount: €300
Casilando Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
Translation
Ladies and Gentlemen, I had registered anew with Casilando and deposited with Skrill. I was automatically granted a bonus, after I implemented this as stated, I was eventually shown my real money. Here I played some time and then decided to pay some time. Again, nothing else was displayed to me. After three days, I asked how far my payout would be. In response I got that I got an email, this was not the case. The support sent me this mail again and it said that my balance was deleted because I would have violated a rule. Which? I would have to payout my Visa card specified, but this was not requested. For me, that's really scam, because I think I did not do anything wrong. With the people of the support is not to talk! Maybe you can help me? Where is the difference of Skrill and Visa, there are all deposit methods at the casino. For me Misleading and the impression arises that one wants to bring the customer consciously for its profit.
Automatic translation:
Public
Public
4 years ago
Hello, Yvonne.
Thank you very much for submitting your complaint through our website. We are sorry to hear about your problematic situation and we will do our best to help you. Could you specify the rule you allegedly violated?
Regards, Jozef
