The player's withdrawal never arrived and the casino claims that the balance was played through. The complaint was resolved as the player received his money.
CasiGO Casino - The player's withdrawal never arrived.
Amount: €2,000
CasiGO Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
CasiGO Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
4x payouts of 500 euros each will not be paid out. These requests were in process for 2 days and then disappeared without a trace. Based on the account history, the deposit, withdrawal and gaming behavior is clearly recognizable. It is stubbornly claimed that there was a technical error in the 4x withdrawal requests and that this money was returned to the game account and then gambled away. But that is by no means true. My reply is currently submitted by email. The 2,000 euros have not been paid out since then.
Automatic translation:
Public
Public
3 years ago
Dear Philipp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Could you please assure that nobody else have access to your casino account? Was your account verified when you requested the withdrawal? Did you play with any bonus balance or free spins? Also please forward any relevanat proof or communication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.
Best regards,
Nick
Public
Public
3 years ago
Translation
Hello Nick, thank you for taking care of my concerns. It's raw cash. No bonus money or free spins winnings whatsoever. I only have access to my account. I use the access via mobile phone. I haven't received any explicit document requests yet. In July I already had two successful withdrawals totaling 400 euros. And of the 4,000 euros originally applied for, 2,000 euros have also been received. I will send you the correspondence with the support by email.
Edited
Automatic translation:
