The player from Germany has requested a withdrawal more than a week ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
CasiGO Casino - Player’s withdrawal has been delayed.
Amount: €2,860
CasiGO Casino
Safety Index:Above averageSafety Index
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6.6
CasiGO Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
For over a week I've been put off with an excuse. After I met all the wagering requirements, played with a 200% bonus, the casino suddenly wanted a Skrill account statement. I did this. After I fulfilled that too, they suddenly realized that I should verify my Skrill account 🙂))))))) I had to laugh. Because without verification you won't get a Skrill account. Of course, I also called Skrill. Even they had to laugh 😉 Meanwhile, I've had this koto for almost a year. Then I got an email that said: "We trust that you are fine. Today we contacted our finance department regarding your withdrawal."
What a RETREAT ??? One is only put off and put off. The shop stinks sky high !!!!!
Automatic translation:
Public
Public
3 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
