Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
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Dominika L.
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Dominika Lakotova
Casino & Affiliate Communication Specialist
Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
Skrill and Neteller depositors cannot claim welcome bonus
Not all payment methods are available for all countries
CasiGO Casino Review
This review is all about getting a clear picture of CasiGO Casino. Our impartial expert team used our casino review process to look at the good, the bad, and everything in between. From the casino's licenses and Terms and Conditions to its player complaints, support, and limits, our expert team checked it all. Their goal was to find out how safe this casino is to play at.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. CasiGO Casino scored a High Safety Index of 8.6, which makes it a recommendable option for most players in terms of fairness and player safety. Take a look at our full CasiGO Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index – CasiGO Casino fairness and safety
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our CasiGO Casino review, we carefully went through and inspected the Terms and Conditions of CasiGO Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Based on our estimates or gathered data, CasiGO Casino is a big online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include CasiGO Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
In our comprehensive review of all relevant aspects, CasiGO Casino has attained a High Safety Index of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are aware, CasiGO Casino is interconnected with 4 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of CasiGO Casino.
CasiGO Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CasiGO Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about CasiGO Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 70 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
CasiGO Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
So far, we have received only 4 player reviews of CasiGO Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
CasiGO Casino company data and licenses
CasiGO Casino is owned by Two Shepherds Limited and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
CasiGO Casino has a gambling license issued by Malta Gaming Authority in Malta.
Win and withdrawal limits, payment options
CasiGO Casino accepts deposits via 8 payment methods. This includes: PaysafeCard, Mastercard, VISA, ApplePay, LuxonPay, MiFinity, Bank wire, Interac.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at CasiGO Casino.
Language
Website
Customer support
Live chat
English
Spanish
German
Finnish
French
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at CasiGO Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of CasiGO Casino to be good.
Casino games and slots available at CasiGO Casino
CasiGO Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.
Games from 64 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Playson, Push Gaming, Eyecon, BGaming, Wazdan, Rabcat, Relax Gaming, Inspired Gaming, PearFiction Studios, Ino Games, Fantasma Games, Oros Gaming, Old Skool Studios, S Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Nailed it! Games, Fortune Factory Studios, Spribe, Trigger Button Studios, All For One Studios (ALL41), Northern Lights Gaming, OnAir Entertainment, Foxium, Buck Stakes Entertainment, Four Leaf Gaming, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Reel Play, Gameburger Studios, Switch Studios, Barstruck, Blue Ring Studios, Neon Valley Studios, Max Win Gaming, High Limit Studio, Pulse 8 Studios, AvatarUX, Peter & Sons, SpinPlay Games, Neko Games, Blue Guru Games, Kalamba Games, Hammertime, Aurum Signature Studios, Just For The Win, Storm Gaming, Silverback Gaming, Snowborn Games, Electric Elephant, Stormcraft Studios, Hacksaw Gaming, AreaVegas, Print Studios.
CasiGO Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 4 bonuses from CasiGO Casino in our database, including:
200% up to €200 and 100 extra spins
50% up to €200 and 50 extra spins
75% up to €200 and 75 extra spins
125% up to €500 and 150 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Two Shepherds Limited
Operator
Two Shepherds Limited
Platform
White Hat Gaming
Established
2020
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasiGO Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino starts charging a significant dormant account fee after 3-6 months
This casino deducts a regular dormant account fee from player accounts that have been inactive for a short period of time (3 to 6 months).
Unfair terms and conditions
Casino starts charging fees after less than 6 months of account inactivity
Show full rule and our analysis
Continued gameplay after incorrectly evaluated bets renders the bets undisputable
Explore the game selection available at CasiGO Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 11
Not Available: 4
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 7
Not Available: 1
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
This is a place to share experience with CasiGO Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
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• 10 months ago
Overall, there are so many negative points listed below so I don’t recommend to use this platform or all their sister casinos managed by Two Shepherds Limited including Johnny Jackpot, Captain Spins, Vegas Lounge and Jackpot Lounge. If you do so, I strongly suggest you to play with your own funds (without any bonuses) AND to be patient if you win!
Thousands games available
Some nice promotions, such deposit offer and no-deposit spins
Platform easy to use
Slow withdrawal approval with a 48 hours pending period so players are tempted to play their winnings
LiveChat often unavailable. Email support takes 5 business days to answer
Many restricted countries
Charge a significant dormant account fee after 3-6 months
Jackpot paid in 10 monthly installments of 10% each
Bonuses are capped at 10x with 35x wagering requirement
When a huge jackpot is won with an active bonus, all the balance is voided so it is heartbreaking
• 3 years ago
I'm pretty pissed off right now, so this review will likely change in the future. I was trying to help my mother with a technical issue she kept having at CasiGo where she is unable to see any games to play, and the only six games she could see, were on her recently played list!!! Since she had just made a deposit, she asked if I could get it to work for her before she went to bed. Nearing the end of an hour-long chat with livechat where I provided numerous screenshots and a ton of information about what I think was causing the issue, I was unceremoniously booted from the chat and her account is now currently locked, asking with her deposit.
All of this because I'm an honest person and told them that I was handling this issue for her, as she doesn't understand all the technical BS, and I thought it might help to login to my own account and show them that the games do, in fact, load for me at this IP address. This would show the problem being on their side and not customer side.
Now that she's locked out of her account, she has to go through the hassle of EMAILING support and getting verified before they'll unlock her account. If she's lucky, maybe she'll still be able to play this week. Ugh.
Whitehat Gaming, you are the absolute bottom-feeders of this industry. Good riddance.
Tons of games
Decent amount of quality bonuses
Has RTP listings of all games available
Whitehat Gaming casino
Will lock account without warning
RTP in "free mode" is higher than what you'll experience when playing for real money
• 4 years ago
It's a good casino but they do not like it when the player wins. However, you do not risk being paid.
• 4 years ago
I can definitely recommend CasiGO Casino as a good platform that you should try out as well. You should be pleased when you play on this site because they have thousands of games and the first few days are very fun. It does fall off slightly because there are some issues with the site’s bugs. Thankfully, the staff behind the platform are always willing to help the customers. At the moment, the site is above average but it can be even better with some solid tweaks. Thankfully, the players can wait because they fully believe in CasiGo Casino’s long-term future.
Discussion
CasiGO Casino discussion
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