CasiGO Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Although CasiGO Casino scored an Above average Safety Index of 6.6, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Take a look at our full CasiGO Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index – CasiGO Casino fairness and safety
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our CasiGO Casino review, we carefully went through and inspected the Terms and Conditions of CasiGO Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
CasiGO Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include CasiGO Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
In our comprehensive review of all relevant aspects, CasiGO Casino has attained an Above average Safety Index of 6.6. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Note: As far as we are aware, CasiGO Casino is interconnected with 3 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of CasiGO Casino.
CasiGO Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CasiGO Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about CasiGO Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 140 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
CasiGO Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 7 player reviews so far. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
CasiGO Casino company data and licenses
CasiGO Casino is owned by White Hat Gaming Limited and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
CasiGO Casino holds licenses issued by licensing authorities in these countries or regions: Malta (Malta Gaming Authority), United Kingdom (United Kingdom Gambling Commission).
Win and withdrawal limits, payment options
CasiGO Casino accepts deposits via 40 payment methods. This includes: Skrill, Neteller, PaySafeCard, VISA, Mastercard, SOFORT Überweisung, PayPal, EPS, Trustly, VISA Electron, Maestro, Neosurf, Boleto Bancario, AstroPay, Bank transfer, Santander, Instant Bank Transfer, Interac, ApplePay, CashtoCode, eZeeWallet, PIX, Jeton, Bradesco, Banco do Brasil, PicPay, Sicredi, Banco Banrisul, Caixa, Itau unibanco, UPI, MuchBetter, Banco Original, Banco Safra, Banco BCI, Banco Estado, WebPay, Volt, Sencillito, Caja Vecina.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
EUR 250,000 per spin
EUR 20,000 per month
NOK 2,500,000 per spin
Unlimited in GBP
CAD 250,000 per spin
NOK 50,000 per week
NZD 250,000 per spin
NOK 200,000 per month
ZAR 2,500,000 per spin
CAD 5,000 per week
CAD 20,000 per month
NZD 5,000 per week
NZD 20,000 per month
ZAR 50,000 per week
ZAR 200,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at CasiGO Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
German
Finnish
French
Norwegian
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at CasiGO Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of CasiGO Casino to be good.
Casino games and slots available at CasiGO Casino
CasiGO Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games.
Games from 128 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Thunderkick, Red Tiger Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), NYX Gaming Group, ELK Studios, Ezugi, Push Gaming, Eyecon, BGaming, Bally, Barcrest, Wazdan, Lightning Box, Red Rake Gaming, Leander Games, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Relax Gaming, Chance Interactive, Greentube, Endemol Games, Ainsworth, Inspired Gaming, Bullshark Games, PearFiction Studios, Jelly, Fantasma Games, Live 5 Gaming, Old Skool Studios, Half Pixel Studios, S Gaming, Playzido, Authentic Gaming, Spinmatic, Apollo Games, NetGaming, Nailed it! Games, ALL41 STUDIOS, Armadillo Studios, Revolver Gaming, Northern Lights Gaming, Aristocrat, Four Leaf Gaming, Triple Edge Studios, Infinity Dragon Studios, PGsoft (Pocket Games Soft), Jade Rabbit Studio, Reel Play, Asylum Labs, Gameburger Studios, Slingo, Neon Valley Studios, Max Win Gaming, Skywind Group, High Limit Studio, Pulse 8 Studios, Peter & Sons, AvatarUX, Blue Guru Games, Hammertime, Aurum Signature Studios, Design Works Gaming (DWG), Golden Rock Studios, Stormcraft Studios, Red7, 4ThePlayer, AreaVegas, Ino Games, Gacha studios, Oros Gaming, Prospect Gaming, Swintt, Felt Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Shuffle Master, Fortune Factory Studios, Spribe, Lady Luck Games, Spearhead Studios, RAW iGaming, Bet Digital, Foxium, AGS, Buck Stakes Entertainment, Crazy Tooth Studio, Oryx Gaming, Gaming Corps, Games Inc., Leap Gaming, Switch Studios, Blue Ring Studios, Synot Games, Stakelogic, Gamevy, SpinPlay Games, Neko Games, Gold Coin Studios, Lucksome, Kalamba Games, Side City, Core Gaming, Colossus Bets, Just For The Win, Storm Gaming, Reel Time Gaming, Snowborn Games, Electric Elephant, Hacksaw Gaming, Print Studios, Ruby Play.
Bonuses and codes offered by CasiGO Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 14 bonuses from CasiGO Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our CasiGO Casino bonuses page.
Browse all bonuses offered by CasiGO Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(7)
User reviews of CasiGO Casino
This is a place to share experience with CasiGO Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I'm pretty pissed off right now, so this review will likely change in the future. I was trying to help my mother with a technical issue she kept having at CasiGo where she is unable to see any games to play, and the only six games she could see, were on her recently played list!!! Since she had just made a deposit, she asked if I could get it to work for her before she went to bed. Nearing the end of an hour-long chat with livechat where I provided numerous screenshots and a ton of information about what I think was causing the issue, I was unceremoniously booted from the chat and her account is now currently locked, asking with her deposit.
All of this because I'm an honest person and told them that I was handling this issue for her, as she doesn't understand all the technical BS, and I thought it might help to login to my own account and show them that the games do, in fact, load for me at this IP address. This would show the problem being on their side and not customer side.
Now that she's locked out of her account, she has to go through the hassle of EMAILING support and getting verified before they'll unlock her account. If she's lucky, maybe she'll still be able to play this week. Ugh.
Whitehat Gaming, you are the absolute bottom-feeders of this industry. Good riddance.
Tons of games
Decent amount of quality bonuses
Has RTP listings of all games available
Whitehat Gaming casino
Will lock account without warning
RTP in "free mode" is higher than what you'll experience when playing for real money
I can definitely recommend CasiGO Casino as a good platform that you should try out as well. You should be pleased when you play on this site because they have thousands of games and the first few days are very fun. It does fall off slightly because there are some issues with the site’s bugs. Thankfully, the staff behind the platform are always willing to help the customers. At the moment, the site is above average but it can be even better with some solid tweaks. Thankfully, the players can wait because they fully believe in CasiGo Casino’s long-term future.
Safety Index explained
Safety Index of CasiGO Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasiGO Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.6/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
05 May 2020
Complaints about related Vegas Lounge Casino
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
13 Nov 2022
Complaints about related Jonny Jackpot Casino
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
08 Nov 2019
Show more complaints (+13)
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