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OverviewBonusesUser reviews8Safety Index explainedDiscussion6Payment methods8
Important:
Casino starts charging a significant dormant account fee after 3-6 months
This casino deducts a regular dormant account fee from player accounts that have been inactive for a short period of time (3 to 6 months).
CasiGO Casino Review
CasiGO Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. CasiGO Casino scored a High Safety Index of 8.5, which makes it a recommendable option for most players in terms of fairness and player safety. Take a look at our full CasiGO Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index – CasiGO Casino fairness and safety
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our CasiGO Casino review, we carefully went through and inspected the Terms and Conditions of CasiGO Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, CasiGO Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include CasiGO Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
In our comprehensive review of all relevant aspects, CasiGO Casino has attained a High Safety Index of 8.5. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are aware, CasiGO Casino is interconnected with 4 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of CasiGO Casino.
CasiGO Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CasiGO Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about CasiGO Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 105 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
CasiGO Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 10 reviews, and we have only received 8 player reviews so far. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
CasiGO Casino company data and licenses
CasiGO Casino is owned by Two Shepherds Limited and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
CasiGO Casino has a gambling license issued by Malta Gaming Authority in Malta.
Win and withdrawal limits, payment options
CasiGO Casino accepts deposits via 8 payment methods. This includes: PaysafeCard, Mastercard, VISA, ApplePay, LuxonPay, MiFinity, Bank wire, Interac.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at CasiGO Casino.
Language
Website
Customer support
Live chat
English
Spanish
German
Finnish
French
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at CasiGO Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of CasiGO Casino to be good.
Casino games and slots available at CasiGO Casino
CasiGO Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.
Games from 64 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Playson, Push Gaming, Eyecon, BGaming, Wazdan, Rabcat, Relax Gaming, Inspired Gaming, PearFiction Studios, Ino Games, Fantasma Games, Oros Gaming, Old Skool Studios, S Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Nailed it! Games, Fortune Factory Studios, Spribe, Trigger Button Studios, All For One Studios (ALL41), Northern Lights Gaming, On Air Entertainment, Foxium, Buck Stakes Entertainment, Four Leaf Gaming, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Reel Play, Gameburger Studios, Switch Studios, Barstruck, Blue Ring Studios, Neon Valley Studios, Max Win Gaming, High Limit Studio, Pulse 8 Studios, AvatarUX, Peter & Sons, SpinPlay Games, Neko Games, Blue Guru Games, Kalamba Games, Hammertime, Aurum Signature Studios, Just For The Win, Storm Gaming, Silverback Gaming, Snowborn Games, Electric Elephant, Stormcraft Studios, Hacksaw Gaming, AreaVegas, Print Studios.
Bonuses and codes offered by CasiGO Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from CasiGO Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our CasiGO Casino bonuses page.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Withdrawal limits
per week
€5,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(3)
All website languages
EnglishFrenchSpanish
English customer support
All languages
(5)
All customer support languages
EnglishFrenchGermanSpanishFinnish
English live chat
All languages
(5)
All livechat languages
EnglishFrenchGermanSpanishFinnish
Game providers
Show all
(64)
Game providers (64)
Casino screenshots
Positives
Casino supports ApplePay
Various responsible gaming options available
Huge selection of game providers
Live dealer games are available
Negatives
Many restricted countries
Skrill and Neteller depositors cannot claim welcome bonus
Not all payment methods are available for all countries
Browse all bonuses offered by CasiGO Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(8)
User reviews of CasiGO Casino
This is a place to share experience with CasiGO Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Overall, there are so many negative points listed below so I don’t recommend to use this platform or all their sister casinos managed by Two Shepherds Limited including Johnny Jackpot, Captain Spins, Vegas Lounge and Jackpot Lounge. If you do so, I strongly suggest you to play with your own funds (without any bonuses) AND to be patient if you win!
Thousands games available
Some nice promotions, such deposit offer and no-deposit spins
Platform easy to use
Slow withdrawal approval with a 48 hours pending period so players are tempted to play their winnings
LiveChat often unavailable. Email support takes 5 business days to answer
Many restricted countries
Charge a significant dormant account fee after 3-6 months
Jackpot paid in 10 monthly installments of 10% each
Bonuses are capped at 10x with 35x wagering requirement
When a huge jackpot is won with an active bonus, all the balance is voided so it is heartbreaking
I'm pretty pissed off right now, so this review will likely change in the future. I was trying to help my mother with a technical issue she kept having at CasiGo where she is unable to see any games to play, and the only six games she could see, were on her recently played list!!! Since she had just made a deposit, she asked if I could get it to work for her before she went to bed. Nearing the end of an hour-long chat with livechat where I provided numerous screenshots and a ton of information about what I think was causing the issue, I was unceremoniously booted from the chat and her account is now currently locked, asking with her deposit.
All of this because I'm an honest person and told them that I was handling this issue for her, as she doesn't understand all the technical BS, and I thought it might help to login to my own account and show them that the games do, in fact, load for me at this IP address. This would show the problem being on their side and not customer side.
Now that she's locked out of her account, she has to go through the hassle of EMAILING support and getting verified before they'll unlock her account. If she's lucky, maybe she'll still be able to play this week. Ugh.
Whitehat Gaming, you are the absolute bottom-feeders of this industry. Good riddance.
Tons of games
Decent amount of quality bonuses
Has RTP listings of all games available
Whitehat Gaming casino
Will lock account without warning
RTP in "free mode" is higher than what you'll experience when playing for real money
I can definitely recommend CasiGO Casino as a good platform that you should try out as well. You should be pleased when you play on this site because they have thousands of games and the first few days are very fun. It does fall off slightly because there are some issues with the site’s bugs. Thankfully, the staff behind the platform are always willing to help the customers. At the moment, the site is above average but it can be even better with some solid tweaks. Thankfully, the players can wait because they fully believe in CasiGo Casino’s long-term future.
Safety Index explained
Safety Index of CasiGO Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasiGO Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Important:
Casino starts charging a significant dormant account fee after 3-6 months
This casino deducts a regular dormant account fee from player accounts that have been inactive for a short period of time (3 to 6 months).
Unfair terms and conditions
Casino starts charging fees after less than 6 months of account inactivity
T&C copied from the casino's website (in English):
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Continued gameplay after incorrectly evaluated bets renders the bets undisputable
T&C copied from the casino's website (in English):
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Complaints about CasiGO Casino and related casinos
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