Casibee Casino - Player's account closed and withdrawal delayed.

I hope this letter finds you well. I am writing to express my extreme dissatisfaction and frustration with the recent handling of my withdrawal request and the subsequent closure of my Casibee Casino account.

On [6/6/23], I initiated a withdrawal request for [31000 INR] from my Casibee Casino account. According to your terms and conditions, withdrawals are typically processed within a specific timeframe, which has already elapsed. However, to my dismay, I have not received the funds in my designated bank account as of today's date.

I have made multiple attempts to contact your customer support team through various channels, including live chat, email, and phone calls. However, I have not received any satisfactory response or resolution to my issue. The lack of communication and transparency from Casibee Casino is both unprofessional and unacceptable.

Furthermore, I discovered that my Casibee Casino account has been abruptly closed without any prior notice or explanation. This action has left me astounded and deeply concerned about the security and integrity of your platform. As a loyal customer who has spent considerable time and money on your website, I expected a higher level of professionalism and respect.

I demand an immediate resolution to this matter. I insist on receiving my withdrawn funds promptly and a thorough explanation for the closure of my account. If my concerns are not addressed satisfactorily within [reasonable time frame, e.g., 10 business days], I will have no choice but to escalate this issue by filing complaints with relevant regulatory authorities and sharing my experience on public forums and social media platforms. I believe it is in the best interest of Casibee Casino to resolve this matter promptly and restore my faith in your establishment.

I have attached copies of all relevant documentation, including withdrawal confirmation emails and account closure notifications, for your reference. Please acknowledge receipt of this complaint and provide me with a clear plan of action to rectify the situation.

I look forward to a swift resolution to this matter. I trust that you will take my complaint seriously and work towards resolving it promptly. Failure to do so will result in severe damage to your reputation and legal consequences.

Thank you for your immediate attention to this matter.My verified casibee casino account from 9 days I still not receive withdrawal and they closed my account my verified account

Dear Ajay9289,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casibee Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did the casino inform you about the reason why your account has been blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

Did the casino inform you about the status of your withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They are saying multiple account when I was doing daily deposit and one withdrawal

Due to lose I won from funky time I got multiplier one 1 with 20x I place bet I high and I won I also recorded the screen recording of winning I want to clear they do same if we win if we lose they never goona block because they earning I earned small after lose

Dear Ajay9289

• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with an active bonus? 
• Did you open more than one account in the casino?

Please let me know.

Live casino of evolution provider game name funky time'

No bonus I have taken

I want don't have more accounts but from same location my friend has account

Dear Ajay9289,

Could you please explain in more detail what you mean by the 'same location'?

Could you please let me know who registered in the casino first? You or your friend?

I'll await your reply.

Me register

What was the location you registered your account with your friend? Could you please explain it in more detail?

New delhi india

Thank you very much, Ajay9289, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Ajay9289,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Casibee Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Casibee Casino team,

Could you please provide us with an explanation of the player's situation in more detail? Will the casino pay out the player's pending withdrawal, or have his winnings been confiscated?

In case the withdrawal should be completely paid out, it would be great if you could provide us with an estimated time frame for processing the payment, and basically, we will not need an explanation for account closure.

However, if we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Thank you sir but they will not reply bad service of casibee

Dear Ajay9289,

I am in contact with the casino outside of the thread, and I received the information that the email you stated for the disputed casino account upon submitting the complaint cannot be found in the casino system.

Are you please sure the complaint was filed with the correct casino and that you filled in the right email address you registered in the casino with?

It is possible to check the casino website by clicking HERE.

As for the casino replies - just letting you know that the casino does not have a representative account yet, but we are working on setting it up, and I believe they will be able to respond directly here soon.

But it is not the complete information that I asked you about.

Are you please sure that you filled in the right email address you registered in the casino with?

What email did you use during registration at the casino?

This email cannot be found on the casino's side, and they are not able to assign it to any existing casino account in the casino system.

What personal details did you fill in upon registration, please?

We could try to identify your account based on other personal data.

Alright, Ajay9289. Thank you for the details.

Dear Casibee Casino team,

Can you please look at the player's issue using the additional information and reply to my post above directed to the casino?

Looking forward to hearing from you.

What to.say they are making fool after blocking my account

I don't any self exculsion

I don't have any extra account

I don't used any same method

I don't get my money

Dear Ajay9289,

Can you please provide me with the information on what exact InPay account did you use for deposits and what for your alleged disputed withdrawal? Was it the same InPay account?

It would be highly appreciated if you could provide the InPay account number(s). You can cover some numbers up, but at least the first 4 and the last 4 digits should be visible.

Dear Ajay9289,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime, but the requested details/documents will be needed.

Although not directly here, thank you very much, Casibee Casino team, for your help and cooperation.

Best regards,

Branislav, Casino.Guru