The player from Germany's bank had seemingly rejected a withdrawal transfer from the casino. However, the player was not receiving any responses via email regarding the issue. The player had provided a second bank account, but the issue persisted. Due to a lack of response from the player, we were unable to investigate further and had to reject the complaint.
Cashwin Casino - Player's withdrawal transfer has been rejected.
Amount: €1,500
Cashwin Casino
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
Unfortunately, my withdrawal is not being processed. It's being mentioned that my bank has rejected the initial transfer.
Regrettably, I am now not receiving any feedback via email from the casino.
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11 months ago
Dear dimmey,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
Hello, payment by bank transfer was the only way to withdraw. According to the casino, €1500 was transferred, but my bank allegedly declined upon receipt. I should ask my bank. But there are no problems with that. I find that very strange.
In customer service chat I was always told to wait. Unfortunately, I don't get any replies to my emails under the ticket number.
According to the casino, booking on my credit card is also not possible, even though it was used for the deposit.
LG
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11 months ago
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Yesterday I provided a second bank details. This was confirmed to me via chat and the payment should be made. But so far I haven't received any money.
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11 months ago
Translation
This evening I asked again in the chat. Now I'm being told again that the financial newspaper is looking for a solution to my problem. The solution is: make a bank transfer. You don't have to search for it. I think it's a system and I'm just being held back until I give up.
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11 months ago
Thanks for the update.
I understand your frustration.
However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. That’s why we advise players to be patient, and cooperate fully with the casino.
I am positive the casino is trying to process your payment and soon you'll receive some good news. If however, you'll encounter any additional obstacles you'll not be able to resolve with casino support, please let us know and we'll intervene.
Keep us updated.
