HomeComplaintsCashwin Casino - Player's withdrawal is delayed.

Cashwin Casino - Player's withdrawal is delayed.

Amount: €1,000

Cashwin Casino
Safety Index:High
Submitted: 08 Oct 2024 | Case closed : 22 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Germany attempted to withdraw 1000 euros but faced delays as the casino requested additional documents despite having already submitted everything and being verified. The Complaints Team extended the communication period by 7 days for the player to respond, but ultimately, the complaint was rejected due to the lack of response from the player, preventing further investigation.

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1 month ago
Translation

Hello, I wanted to withdraw 1000 euros, but unfortunately, the provider is requesting all sorts of things to delay the payout. I have already sent all the documents and I am verified! Thank you very much for your help.

Automatic translation:
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1 month ago

Dear duli123456,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the exact date when your last identity document was successfully verified?

Additionally, when did you submit your withdrawal request? Could you kindly inform me of the current status of that request — Is it still pending, or has it been processed by the casino?

Lastly, did you accumulate your winnings with a bonus, or were you playing without one?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 month ago

Dear duli123456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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