The player from Germany attempts to withdraw 1000 euros but faces delays as the casino requests additional documents despite having already submitted everything and being verified.
Cashwin Casino - Player's withdrawal is delayed.
Amount: €1,000
Cashwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 34m 26s
Case summary
4 hours ago
Public
Public
22 hours ago
Translation
Hello, I wanted to withdraw 1000 euros, but unfortunately, the provider is requesting all sorts of things to delay the payout. I have already sent all the documents and I am verified! Thank you very much for your help.
Automatic translation:
Public
Public
4 hours ago
Dear duli123456,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the exact date when your last identity document was successfully verified?
Additionally, when did you submit your withdrawal request? Could you kindly inform me of the current status of that request — Is it still pending, or has it been processed by the casino?
Lastly, did you accumulate your winnings with a bonus, or were you playing without one?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
duli123456 has 6d 19h 34m 26s to reply
