Cashwin Casino - Player's withdrawal has been canceled and his account blocked.

Good afternoon, I requested a withdrawal three days ago after my account had already been verified, and today I find that the withdrawal has been canceled. I contacted customer support via email and they have not responded…. There's always some excuse, and they told me that I have to wait, so I waited. Now, when I tried to log into my account, I find it has been simply blocked. I have already sent them an email about it and they haven't responded. The withdrawal is still not in my account…. I urgently need help with this situation. Thank you.

Dear Xanarony,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from customer support as to why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Xanarony,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.