The player from Germany won at the casino and subsequently found the casino's website inaccessible on all devices. He was planning a withdrawal but hadn't submitted a request yet.
Cashwin Casino - Player’s account is inaccessible after winning.
Amount: ??
Cashwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
1d 18h 43m 45s
Case summary
5 days ago
Public
Public
1 week ago
Translation
Dear Sir or Madam,
I recently won at the casino for the second time. I briefly logged out and tried to log back in, but suddenly the casino's website was no longer accessible. Neither on my laptop, nor on my phone or computer. It just disappeared. I've never experienced anything like this before. No error code, nothing. It's as if Cashwin suddenly vanished from my screen. I hadn't submitted a withdrawal request yet... But I intended to make a withdrawal for the first time in a long while. Now, I can't log in and urgently need help!
Thank you very much,
Automatic translation:
Public
Public
1 week ago
Dear InProCess23,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly send me a screenshot of the error you see when you try accessing the casino website?
Could you please confirm whether you have passed the full KYC verification?
When was the last time you tried accessing the casino website?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
5 days ago
Dear InProCess23,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
InProCess23 has 1d 18h 43m 45s to reply
