Cashwin Casino - Player cannot access deposit history for withdrawal.

I made a deposit at this casino with JETON.

JETON then updated their site and the old site is no longer available and all my deposit history has disappeared.

However, the casino does not understand this and is asking me to submit history that is already unavailable, so the authorization will not proceed.

The casino gurus must know that JETON has been updated.

Please explain that to the casino reps.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashwin Casino.

Please note we don't aggregate information about payment method updates, and therefore are unable to confirm such information on your behalf.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted Jeton support and asked for your transaction history to be restored?
• Is verifying your payment method the only obstacle in completing your KYC verification in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The new JETON is no longer supported.

We have also submitted images showing that there is no history, but the casino does not understand this and is unable to complete the KYC.

No correspondence with the casino remains as it has already disappeared.

I deposited into the casino using JETON in early August.

Then on August 25, JETON was completely renewed.

My transaction history is already gone.

It should be common that deposit history is not available for reasons such as the wallet you are using disappears or you delete your account.

The casino has no idea what to do in that case.