The player from Germany requested a withdrawal less than two weeks prior to submitting the complaint. Their money hasn't been received yet. The player confirmed that his account was verified, but the payout had not been processed. Despite the Complaints Team's efforts to gather more information and extend the complaint's timer, the player didn't respond. Consequently, we were unable to investigate further and had to reject the complaint due to the lack of player's cooperation.
Cashwin Casino - Player believes that their withdrawal has been delayed.
Amount: €2,000
Cashwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The payment of this money has been delayed excessively. One time it showed as completed, and another time it was cancelled.
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1 year ago
Dear penko8384,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Hello. My account is nicely verified. But I'm still waiting for my payout. Why is it taking so long?
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1 year ago
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So I have to try many times until my money is paid out. This site cashwin is definitely a scam.
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1 year ago
Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
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1 year ago
Could you please advise what the current status of your withdrawal request is? Have you contacted customer support regarding the cancellation of your payments? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Thank you.
