Dear domenicorocco1995,
thank you for your message.
Sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Should you require assistance with this or any other online casino, please feel free to reach out to us. We are committed to providing you with the support you need.
Dear domenicorocco1995,
thank you for your message.
Sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Should you require assistance with this or any other online casino, please feel free to reach out to us. We are committed to providing you with the support you need.