Cashed Casino - Player is unable to access deposited funds.

I did a deposit of 200€ on 28.08.24 and since then i cannot place any bets or play the casino. I cant withdrawal my money because I have to wager it first! The Support isnt answering and the livechat just gives standard answers . It's been 3 weeks and no one answers.on the 14.09 I wrote the support again and they didn't even know what I am talking about!

Dear basti85265,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

In one of the screenshots you provided us with, there is a pop-up showing the error: player blocked. Do I understand correctly that you are able to log into your account but you are unable to spend your balance on any casino games or sporting events? Have you sent the screenshot of this error to customer support as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear basti85265,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.