The player from Ireland is unable to place bets or play at the casino after depositing 200€ on 28.08.24 and cannot withdraw the funds until wagering requirements are met. Despite multiple attempts to contact support over the past three weeks, he receives no substantial answers.
Cashed Casino - Player is unable to access deposited funds.
Amount: €200
Cashed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
0d 9h 1m 0s
Case summary
1 week ago
Public
Public
1 week ago
I did a deposit of 200€ on 28.08.24 and since then i cannot place any bets or play the casino. I cant withdrawal my money because I have to wager it first! The Support isnt answering and the livechat just gives standard answers . It's been 3 weeks and no one answers.on the 14.09 I wrote the support again and they didn't even know what I am talking about!
Public
Public
1 week ago
Dear basti85265,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
In one of the screenshots you provided us with, there is a pop-up showing the error: player blocked. Do I understand correctly that you are able to log into your account but you are unable to spend your balance on any casino games or sporting events? Have you sent the screenshot of this error to customer support as well?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
basti85265 has 0d 9h 1m 0s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
