The player from Sweden is experiencing delays when withdrawing from the casino. We closed the complaint because the player stopped responding.
Been waiting for withdrawals for over a week now, the chat says that they will be resolved, that you should just calm down, still they keep saying different things, sometimes it is possible to withdraw on weekends, sometimes they don't work, for four days they were nothing which was wrong with the outlet, but today when I asked customer service, they discovered an error that I still didn't get help with!
Dear Rama1802 ,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Rama1802,
Was your withdrawal processed? Do you still require our assistance? Please let me know.