The player from Ireland had been unable to withdraw their winnings from the online casino for almost a year. The casino had reportedly been cancelling the withdrawals without providing reasons and had not been responding to the player's queries. The player had already verified their account and had made successful withdrawals in the past. After the issue was raised with the Complaints Team, the casino was contacted and they acknowledged a technical issue which had been preventing the withdrawal. The issue was subsequently fixed and the player confirmed that the funds had been successfully transferred to their crypto wallet. The complaint was then marked as 'resolved'.
Cashalot Casino - Player’s withdrawal is continually cancelled.
Amount: €599
Cashalot Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
I am unable to withdraw.
I have been trying to withdraw for almost a year.
The casino simply cancels the withdrawals and does not communicate as to why?
Ive uploaded the most recent cancelation.
The casino also does not respond to me...
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9 months ago
Dear dionbarker,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals from the casino in the past?
Have you accumulated your winnings with or without an active bonus?
When was the last time the casino contacted you about any query you had?
Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
I withdrew over a year ago.
No bonus, this is all cash.
Two days ago. I have contacted them multiple times over many months, they don't reply.
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9 months ago
They claim they only allow 200 euro withdrawal at a time. Madness....
They also said I made an error pasting in my LTC address (Not true).
I have withdrawn again and screenshot the withdrawals and chat has confirmed they addresses match.
Lets see if the withdrawal is processed.....
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8 months ago
Of course not. They cancelled it and asked for verification, which i went through a year ago.
You can see the back and forth this morning. The guy 'Mike' who runs the site and does everything has said they have a temporary limit of 200 euros a day and if I request that it will be processed.
It won't be and it will get rejected and another lie will be used.
See all screenshots.
YOU NEED TO HAVE A THEFT WARNING AGAINST THIS SITE!
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8 months ago
Withdrawal still not processed.
They missed the deadline set by my solicitors.
Court it is. They are also aware of this thread and complaint as Ive sent it all to them.
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8 months ago
Thank you very much, dionbarker, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Cashalot Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.
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8 months ago
Dear dionbarker,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Cashalot Casino representative to join this conversation.
Dear Cashalot Casino,
Could you please provide more information about this case?
Thank you in advance,
Mirka
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8 months ago
Hello.
Thank you for your request. Thanks to this team of our site was able to identify small technical problems due to which your withdrawal was not processed in due time.
Now we were able to fix everything and all your funds that were to be withdrawn from your account were successfully transferred to your crypto wallet.
Regards, Cashalot.bet support team.
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8 months ago
Dear dionbarker,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Mirka
Casino.Guru
