The player from Germany had his winnings capped without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
Cashalot Casino - Player’s winnings have been reduced.
Amount: €25,000
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
hello, got a bonus of 500 euros in the casino that had to be wagered 35 times, with a win of 24,000 euros in a slot, I had achieved this goal and the bonus money suddenly turned into 1500 euros in real money!!!! although the bonus was successfully implemented !!
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2 years ago
Dear CHRIS678,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account? Could you please specify which exact bonus offer you have redeemed any played? You can forward its name or a specific link when replying.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear CHRIS678,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
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Hi
It was the welcome bonus of 200% I deposited 250 euros
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2 years ago
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addendum :
They probably took notice of the complaint because now my account there has also been blocked! It doesn't get any more dubious than that!!!!!
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2 years ago
Thank you, CHRIS678, for the clarification. I have checked the Welcome bonus terms and conditions and this is what I found (here):
"Start your immersion at Cashalot Casino with a 200% bonus!
Only now you have the opportunity to get an additional €500 on your balance.
Receive a welcome bonus with the code CASH20 on your first deposit and win big by playing the most popular games like Book of Ra, Rise of Olympus, Euphoria, and Demi Gods II, which are just some of the incredible slots you can find here.
Start winning from the very beginning!
Bonus Code CASH20
GET BONUS NOW
TERMS & CONDITIONS
...
9. The maximum bonus conversion is 2 x the awarded bonus."
Could you please confirm that that's the bonus that you have redeemed? Based on this rule you are not entitled to a greater withdrawal than 2x of the bonus awarded.
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2 years ago
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oh dear... ok then this can be closed, thank you, there is no such unfair bonus service anywhere.......
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2 years ago
Good afternoon, CHRIS678 & Petronela!
I'm really sorry that you didn't review all the rules for using the active bonus before you started playing directly. However, there is a positive side to it - you managed to win quite a good amount than your initial deposit was.
I also have to underline that this bonus policy is similar in many casinos. And also let me tell you some useful info: you can get a promo code for a bonus without the maximum cashout from top rated casinos, our affiliates, as well as streamers - this is an exclusive offer.
Anyway, I hope you had a great time at our casino and we are looking forward to seeing you again.
Best wishes,
Compliance Officer
Affiliate Manager
Max W****
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
