Cashalot Casino - Player’s winnings have been reduced.

hallo, habe in dem casino einen bonus von 500 euro bekommen der 35 x umgesetzt werden musste, bei einem gewinn von 24.000 euro bei einem slot hatte ich dieses ziel erreicht und aus dem Bonusgeld wurden plötzlich 1500.- euro echtgeld !!!! obwohl der Bonus erfolgreich umgesetzt wurde !!

Dear CHRIS678,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account? Could you please specify which exact bonus offer you have redeemed any played? You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear CHRIS678,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo

Es war der willkommensbonus von 200 % eingezahlt habe ich 250 euro

Nachtrag :

Vermutlich haben sie von der Beschwerde Kenntnisse genommen da jetzt auch mein Account dort gesperrt wurde !!! Noch unseriöser geht's kaum mehr !!!!!

Thank you, CHRIS678, for the clarification. I have checked the Welcome bonus terms and conditions and this is what I found (here):

"Start your immersion at Cashalot Casino with a 200% bonus!

Only now you have the opportunity to get an additional €500 on your balance.

Receive a welcome bonus with the code CASH20 on your first deposit and win big by playing the most popular games like Book of Ra, Rise of Olympus, Euphoria, and Demi Gods II, which are just some of the incredible slots you can find here.

Start winning from the very beginning!

Bonus Code CASH20

GET BONUS NOW

TERMS & CONDITIONS

...

9. The maximum bonus conversion is 2 x the awarded bonus."

Could you please confirm that that's the bonus that you have redeemed? Based on this rule you are not entitled to a greater withdrawal than 2x of the bonus awarded.

ohje... ok dann kann dies geschlossen werden, danke so eine unfaire bonusbedienung gibts niergends.......

Good afternoon, CHRIS678 & Petronela!

I'm really sorry that you didn't review all the rules for using the active bonus before you started playing directly. However, there is a positive side to it - you managed to win quite a good amount than your initial deposit was.

I also have to underline that this bonus policy is similar in many casinos. And also let me tell you some useful info: you can get a promo code for a bonus without the maximum cashout from top rated casinos, our affiliates, as well as streamers - this is an exclusive offer.

Anyway, I hope you had a great time at our casino and we are looking forward to seeing you again.

Best wishes,

Compliance Officer

Affiliate Manager

Max W****

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.