Cashalot Casino - Player’s struggling to withdraw his winnings.

Hello

My name is Mikael P******** and I have a complaint against the online casino Cashalot. I won 600 Euro there and the problems started when I tried to withdraw it.

They needed verification so I provided them with a driver's license photo, my rent receipt, my credit card photo. They never seemed to be satisfied. Well, after many rounds of back and forth, I finally got approved.

I requested a withdrawal of 600 Euro to my credit card and it was approved. Then nothing happened for 5 days. I contacted their chat and then suddenly I got an email saying "oh there's a problem with your credit card, you need to choose another way to withdraw your money"

Well, it's going to be difficult, because they haven't put my 600 euros back into the account. I then made an AstroPay account so they could give me my money there instead, and here we are, nothing nothing nothing happening. What else can I do??

Greetings and hope for help // Mikael P********

Dear cosyme,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you withdraw any winnings from this casino in the past? Was your account verified successfully already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Haven't withdrawn winnings there before. Yes, am a verified user and got withdrawal approved but no money came

Thank you very much, cosyme, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Cashalot Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

The issue is resolved so this can be removed

Thank you for your time

Please

Great news, cosyme!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru