Cashalot Casino - Player’s struggling to complete the account verification.

Have played on this site. Also won about 180 thousand. But do not get them out. Just need to submit new information about myself. And now they do not answer me. Would invest some new money. But then it said that I would use another card. So do not know if they have blocked me. Is so bored of people who heather

Dear Annelie45931,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal hasn't been processed yet due to incomplete KYC account verification?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. Have not played with any bonuses and have sent a lot of documents to them. And they come with new ones all the time that I will send

Has sent in cards to me when I have the game pages up. My bank card that I played from Stamped documents from the bank

Thank you very much, Annelie45931, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Cashalot Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi. It's sad that this is how you should be able to trust casinos. But there are people for everything today Boring host we live in

Hello, Annelie45931,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Cashalot Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Cashalot Casino Team,

Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps should the player take in order to successfully verify their account?

Thank you in advance for providing the information.

Tack

now I do not really know what I sent to you. With account statement with the bank's stamp. Driving license. Pass with me on the game page

and now they have done this

I understand your frustration and I am sorry to hear about other complications. However, I would like to wait for the casino's response. Unfortunately, as my colleague Petronela mentioned above, it is possible no one from the casino will contact us regarding your issue.

Very sad from them I think

Hi. And now they have suddenly changed the withdrawal method 🤮🤮🤮

And here it stops. Can't really speak English. And do not really know what to do

Dear Annelie45931,

Did you try to contact the casino's Customer Support regarding this issue?

Have written to them. But received no response

I got this

Alright, I understand.

So, in this case, let's stay patient and positive. We are still waiting for the casino's response. Unfortunately, without a reaction from the casino, there is no other option for how we could move forward.

Do not think I get my money out

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok. Now they say that my bic code is not ok. Though I have sent in my bank oapper

Hi. I got this now. Hope this is true. But it's only 5,000 euros. So get to make a new withdrawal. And so we hope for the best

Went out 5000 euros today

Hello, Annelie45931,

In the meantime, I also received an update from the casino representative regarding your issue. He confirmed that your casino account has been verified recently and the first payment was processed.

At this point, I sincerely believe it should only be a matter of time before the payments come to you.

I will keep this complaint open until your confirmation regarding the successful withdrawal of all your disputed funds, or an update. However, let's provide the casino with a few business days to process the payments.

Please let us know as soon as you receive the payment(s) and about any news/progress.

Yes. We're probably done. Såvi can close the case

Thank you, Annelie45931, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you pass the verification. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru

Tack 🙏