Cashalot Casino - Player’s criticizing false advertisement of bonus.

Hallo,ich habe eine Email bekommen. Da steht ich erhalte 200% und 500€ auf mein Konto. Das Casino behauptet aber,das es heißen soll das man bis 500€ bekommt. Aber in de Mail steht eindeutig 500€ Geschenk! UND man bekommt 500€ auf seinem Konto.

Dear dennisjankowsky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? You can post its name or a link when replaying. Ideally, please forward the promotional offer email to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Screenshot from the player:

Thank you, dennisjankowsky, for the forwarded email. I have checked the promo offer and the website and this is what I found (here):

"WELCOME BONUS FROM THE CASINO 200% UP TO €500"

It means that the maximum bonus that you could receive with your first deposit is 200% up to €500. In other words, if you deposit more than €250, the maximum still is €500.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear dennisjankowsky,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.