The player from Germany is complaining about unclear bonus terms. After a closer examination, we rejected this complaint as unjustified.
Cashalot Casino - Player’s criticizing false advertisement of bonus.
Amount: €500
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello, I received an email. It says I get 200% and 500 € on my account. The casino claims, however, that it should mean that you get up to € 500. But the mail clearly says a € 500 gift! AND you get € 500 in your account.
Automatic translation:
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3 years ago
Dear dennisjankowsky,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? You can post its name or a link when replaying. Ideally, please forward the promotional offer email to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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3 years ago
Thank you, dennisjankowsky, for the forwarded email. I have checked the promo offer and the website and this is what I found (here):
"WELCOME BONUS FROM THE CASINO 200% UP TO €500"
It means that the maximum bonus that you could receive with your first deposit is 200% up to €500. In other words, if you deposit more than €250, the maximum still is €500.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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3 years ago
Dear dennisjankowsky,
We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
