The player from Germany had the account blocked for an audit after accumulating a substantial win. Player’s complaint has been resolved successfully.
Cashalot Casino - Player’s account has been audited.
Amount: €13,500
Cashalot Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I deposited € 100 on Monday, played my way up to € 1800, then went down again and then made bonus buys at Gates of olympus, which then only deducted me, with my last 540 I made 1 buy and the max win fetched € 27,000. Account verification done everything went fix, no payment has been processed since Monday. Due to all the negative reviews, I slowly get the feeling that I am doing like other players who are accused of cheating so that they do not have to pay out, allegedly my gaming behavior is checked, etc.
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2 years ago
Dear DanielP,
Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.
Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.
Could you please specify if you have withdrawn any winnings from this casino in the past or this was your very first game session?
Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela. This was the first big win in this casino, I verified my account immediately after being asked, which was also confirmed within 10 minutes. I made four deposits in the casino.
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2 years ago
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I also have to say this wasn't my 1 big win in a casino, it never lasted longer than 48 hours there. My last big win was over 20,000 and after 2 days the first money was in my account, in this casino I had a max win at Fruit Party 2 euros 10min on top again 1000x and a day later again at Razor shark for 5 € € 12,000 hit.
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2 years ago
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I fear all the negative posts on the net that they make the claim that I have used illegal strategies, but I do not understand what these should look like.
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2 years ago
I fully understand your frustration, DanielP. However, I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
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yes, I'll wait a few more days, but as I said, I don't trust them anymore.
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2 years ago
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Hello Petronela everything is done, you can close the case as done.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, xxx, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: Wishing you happy new year.
