The player from Germany had faced a delay in withdrawal that extended over 14 days, which was twice the usual processing time. Despite the unhelpful responses from the casino's live chat, the issue was resolved a day after the player filed the complaint. Therefore, we marked the complaint as 'resolved' in our system.
Cashalot Casino - Player experiences delayed withdrawal.
Amount: €200
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Hi,
my withdrawal is taking more than 14 days already.
Usually it took maximum 7 days in the past, but this time the waiting time is much longer.
The live chat can't help me as they give the same answer over and over again (withdrawal is processed and the finance department is working on it).
I hope you can help me once more, thanks in advance casino guru team🙂
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8 months ago
Dear kaliabi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
(Un)fortunately the withdrawal was made a day after I made the complaint.
So I guess case can be closed.
Thank you casino guru team!
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8 months ago
Dear kaliabi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
