Cashalot Casino - Player experiences delayed withdrawal.

Hi,

my withdrawal is taking more than 14 days already.

Usually it took maximum 7 days in the past, but this time the waiting time is much longer.

The live chat can't help me as they give the same answer over and over again (withdrawal is processed and the finance department is working on it).

I hope you can help me once more, thanks in advance casino guru team🙂

Dear kaliabi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

(Un)fortunately the withdrawal was made a day after I made the complaint.

So I guess case can be closed.

Thank you casino guru team!

Dear kaliabi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru