Captainsbet Casino - Player’s deposit has never been credited to his casino account.

I have deposited 1500kshs today morning at 9.45am and it has not been reflected in my account when I called customer care three is no response the last shows attitude when I tried email still no response, until now nothing has been done, is this the way you guys are handling your customers,

Dear Hasnain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

Dear Hasnain,

Please forward a screenshot of your payment receipt.

Hello I have already forward receipt of mpesa,

My apology, but I will need a screenshot of your payment receipt, not a detailed description.

I have send you the proof I have, let me be very honest to you this money is gone i also know and you also know, but I just want to teach them a lesson so that they should not con others because, safaricom also knows I have send this money but they didn't reversed my money they also have stories, I know very well everyone is involved that's the reason no one is helping, it's not A matter of 1500kshs but there are so many people's deposited and the money is not reflected when you accumulate all this amount then how much it becomes, it goes to millions, may be everyone gets their share, I don't know this is what I think, this is the reason everyone is passing time with me, and Iam westing time, by answering, I know what will happen in the end I have to give up like others better I should not waste my time, but always remember "ALMIGHTY GOD" is always there,

If you want to help me for my amount then please help if not then please don't ask me funny questions coz I have other things to do, this was the last option I had trusted, if you don't help then it will be confirmed to me that iam conned and nobody can help, Thank you,

I have asked you five times for a screenshot of your payment, dear Hasnain, and it wasn't provided. We can only help if you cooperate. I'm not sure how to explain it better but I need a screenshot of the payment from your bank account.

If you don't provide the requested screenshot of the payment I will be forced to reject your complaint.

First of all it was not a bank transaction the money was send by mpesa that's called mobile transaction once you send money to someone from mobile money called mpesa you get the receipt of the money you have sent, and I have already submitted to you, that's the only receipt I had from safaricom and I had already submitted it to you, now the second thing is I had received my money yesterday evening, so my dear thanks for everything, Regards,

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Hasnain, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru