In this review, Captainsbet Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Although Captainsbet Casino scored an Above average Safety Index of 7.5, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Proceed with reading our Captainsbet Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Is Captainsbet Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Captainsbet Casino, we read and assessed Terms and Conditions of Captainsbet Casino in-depth. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Considering our estimates and the factual data we have collected, Captainsbet Casino appears to be a small to average-sized online casino. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include Captainsbet Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, Captainsbet Casino has attained an Above average Safety Index of 7.5. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Captainsbet Casino Terms and Conditions
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Captainsbet Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Captainsbet Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 100 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Captainsbet Casino user feedback and reviews
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 3 player reviews of Captainsbet Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Captainsbet Casino company data and licenses
Captainsbet Casino is owned by Propus Holding B.V. and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Captainsbet Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Win and withdrawal limits, payment options
Captainsbet Casino accepts deposits via 26 payment methods. This includes: Mastercard, VISA, Bitcoin (BTC), AstroPay, Perfect Money, UPI, Indian Net Banking, Airtel, MobiKwik, OlaMoney, Jio, PhonePe, Freecharge, mCASH, Piastrix, МИР - Mir, AdvCash, Zcash (ZEC), NixMoney, Ethereum (ETH), DASH, Bitcoin Cash (BCH), Ripple (XRP), Litecoin (LTC), Tether (USDT), Dogecoin (XDG).
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 250 per day
No win limit
EUR 7,500 per month
KES 25,000 per day
KES 750,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Captainsbet Casino.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
Russian
German
Finnish
French
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Captainsbet Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Captainsbet Casino to be good.
Captainsbet Casino casino games and slots
Captainsbet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.
Games from 63 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Blueprint Gaming, Evolution Gaming, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Rabcat, Booming Games, Tom Horn, Belatra Games, Betgames, Platipus, Macaw Gaming, Slingshot Studios, Spinmatic, Spadegaming, Skilrock Technologies, Elbet, Spribe, Fortune Factory Studios, ALL41 STUDIOS, OneTouch, Golden Race, Casino Technology, Revolver Gaming, Charismatic, DLV, Foxium, Betsolutions, Vivo Gaming, Triple Edge Studios, Crazy Tooth Studio, Gameburger Studios, Switch Studios, Caleta Gaming, RTG Slots, Pulse 8 Studios, Retro Gaming, 3 Oaks Gaming, Just For The Win, Stormcraft Studios, Triple Cherry, EURASIAN Gaming, XPG (xprogaming), Ka Gaming.
Captainsbet Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Captainsbet Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Captainsbet Casino bonuses page.
Browse all bonuses offered by Captainsbet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(3)
User reviews of Captainsbet Casino
This is a place to share experience with Captainsbet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
put a deposit, try to bet on sports, asks to contact support, try to play slots, also asks to contact support, do you play anything or do you just accept deposits?
положил депозит, пытаюсь поставить на спорт , просит обратиться в поддержку, пытаюсь поиграть в слоты, тоже просит обратитьтся в поддержку, у вас что нибудь играет или вы только принимаете депозиты?
No Visa deposit for Swedish customers and no bank transfer for withdraw
No Visa deposit for Swedish customers and no bank transfer for withdraw
No Visa deposit for Swedish customers and no bank transfer for withdraw
Hasnain
Unregistered user
• 3 years ago
Today morning at 9.47am I have deposited 1500kshs but until now the money has not been reflected in my account, when I tried to call customer care representative a lady called charity who is very harsh in talking showing attitude, didn't even respond properly, when I tried to email no response, when I again tried to call customer care no one picks my phone call I just want to ask you is captainsbet straight and genuine, is this the way you guys are handling to us customers, my problem has not been solved until now, tell me what should I do,
Iam realy disappointed
Captainsbet Casino
Hello Hasnain! Your request was solved after you reached out to us. Deposit was successfully replenished to your account. We do apologise for any inconvenience.
Safety Index explained
Safety Index of Captainsbet Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captainsbet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.5/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
Other factors
Low withdrawal limit: €7,500 / month
Complaints about Captainsbet Casino and related casinos (4)
