The player from Nigeria is having difficulty in retrieving their deposited funds from Captainsbet. Despite numerous contacts and promises made by the casino, no payment has been received since September 2023.
Good day, I have my deposited funds with captainsbet. I deposited and play game and they void it and have refuse to pay me back since Sept,2023 till date.
I have message them couple of times and they promise to pay which they refuse. I try to login in my account today and I notice that they have close in my region. But still not pay me yet.
I have all screenshots evidences with me
Pls @casino.guru I need your help
My account id with them- ****
Dear kaybright44,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Captainsbet Casino NG.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Good day Mr Tomas, I have never accumulate any winnings from captainsbet. Just a funds that I deposited to play a bet and the game void and return my stake. And limited my account.
And since September 2023 till date. It have been difficult for them to return my fund to me
Have you made multiple deposits in the casino?
Do you have records of these deposits?
Good day Mr Tomas, I have successfully searched for all my deposited transactions with them.
I lost my first two deposited funds to them which is 13,500 and 22,000
Then I deposited 100,500 and 50,000 same day use it to play a game and later return my bet and I make a withdrawal, they one pay me 20,000 which am now having 130,000 in my bet account till today since 19 Sept 2023 till date
Thank you very much, kaybright44, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello, kaybright44!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!