Captain Cooks Casino - Player's withdrawal is delayed due to a disputed debt.

I withdrawal $1000 and they have put a block on it stating that I owe the casino $165 for deposit that didn't go through, but that's impossible because each transaction a make to the Casino m bank sends me a code via text that I to copy into a box. If for some reason payment is declined it sands me back to the casino and shortly after I receive an email from the casino saying that they noticed I was having trouble with deposit maybe I should try a other method. In no circumstances has the Casino ever let me play without receiving proper payment. When asking the casino why haven't been told of said owing amount, they respond by saying that the casino is only maid a where once withdrawal is initiated, isn't that convenient. I then ask for an invoice, that I'm not willing to simply make a blind payment the agent Crystal simply typed the date and amount and told me to take a screenshot, that in not an invoice. I've wrote two e-mails to the casino an no response. Thats it here i am. the attachement shows the process for every deposit.

Dear princeofanarchy,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you made the deposit of $165 to this casino?

Could you kindly send me a screenshot of the transaction history in your casino profile showing this deposit?

Have you received any confirmation from your payment provider that the deposit was successfully transferred to the recipient?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika