Rated by 17 users
When reviewing and assessing Captain Cooks Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Captain Cooks Casino scored a High Safety Index of 8.6, which makes it a recommendable option for most players in terms of fairness and player safety. Take a look at our full Captain Cooks Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Captain Cooks Casino review, we carefully went through and inspected the Terms and Conditions of Captain Cooks Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
Captain Cooks Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include Captain Cooks Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
In our comprehensive review of all relevant aspects, Captain Cooks Casino has attained a High Safety Index of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Captain Cooks Casino to be unfair.
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 0 complaints directly about this casino in our database, as well as 14 complaints about other casinos related to it. Because of these complaints, we've given this casino 226 black points in total, out of which 226 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Based on the 17 user reviews of Captain Cooks Casino in our database, it has a Bad User feedback score. The reviews are available on this page in the User reviews section.
Captain Cooks Casino is owned by Casino Rewards and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Captain Cooks Casino holds licenses issued by licensing authorities in these countries or regions: Kahnawake (Kahnawake Gaming Commission), Ontario (iGaming Ontario).
Captain Cooks Casino accepts deposits via 62 payment methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , EntroPay, VISA, InstaDebit, PayPal, EPS, EuTeller, Trustly, Diners Club, Multibanco, VISA Electron, American Express, Boleto Bancario, Neosurf, Maestro, PostePay, eChecks, AstroPay, Online bank transfer, Todito cash, iDebit, Kalibra, Envoy, Bank transfer, Flexepin, Skrill 1-Tap, Perfect Money, ApplePay, Instant Payments by Citadel, OXXO, CashtoCode, Discover, ecoVoucher, Interac e-Transfer, Paycos, PhonePe, Online Uberweisen, Swift, Express-Connect, INOVAPAY, Jeton, Google Pay, Pago Efectivo, PIX, Klarna, Mpesa, LOTERICA, JCB, NetBanking, MuchBetter, WeChat Pay, Samsung Pay, Rapyd, Airtel Money, Rapid Transfer, MTN, UPI, Tigo, Paga.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
| Withdrawal limits | Win limits |
|---|---|
| EUR 4,000 per week | No win limit |
| EUR 16,000 per month | |
| USD 4,000 per week | |
| USD 16,000 per month | |
| GBP 4,000 per week | |
| GBP 16,000 per month | |
| CAD 4,000 per week | |
| CAD 16,000 per month | |
| NZD 4,000 per week | |
| NZD 16,000 per month |
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Captain Cooks Casino.
| Language | Website | Customer support | Live chat |
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24/7 |
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24/7 |
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During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Captain Cooks Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Captain Cooks Casino to be good.
Captain Cooks Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows.
Games from 37 casino game providers are available. This includes Apricot (Microgaming), Evolution Gaming, Rabcat, 1X2 Gaming, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, PearFiction Studios, Switch Studios, Old Skool Studios, Half Pixel Studios, Neon Valley Studios, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Pulse 8 Studios, SpinPlay Games, Nailed it! Games, Neko Games, Fortune Factory Studios, Gold Coin Studios, ALL41 STUDIOS, Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, MahiGaming, Foxium, Snowborn Games, Buck Stakes Entertainment, Epic Industries, Stormcraft Studios, Circular Arrow, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios.
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 5 bonuses from Captain Cooks Casino based on the data from our database.
Browse all bonuses offered by Captain Cooks Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captain Cooks Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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