We've thoroughly reviewed Captain Cooks Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Captain Cooks Casino is related to other online casinos listed below and its rating is also positively influenced by them. Read the full review below and learn more about this casino.
According to our research and estimates, Captain Cooks Casino is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We currently have 0 complaints directly about this casino in our database, as well as 15 complaints about other casinos related to it. Because of these complaints, we've given this casino 980 black points in total, out of which 980 come from related casinos. You can find more information about all of the complaints and black points below.
Warning: Captain Cooks Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.
Captain Cooks Casino appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.
Based on all of the information mentioned in this review, we can conclusively say that Captain Cooks Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.
Browse all bonuses offered by Captain Cooks Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Rated by 12 users
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Take a look at the explanation of factors that we consider when calculating the reputation rating of Captain Cooks Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player was accused of duplicate account holding which was against the terms and conditions of the casino. Their winnings were confiscated and the account was closed. There is no further information available.
The player requested withdrawal but according to the casino, they didn't receive all the documents needed for the verification and their account had been suspended ever since then. No more information is available since then.
The customer had wanted to withdraw their money from the casino, but the casino seized the winnings and paid out only the deposit, citing a breach of their terms. No side provided conclusive evidence and the case had been elevated to an authority with no further information provided.
The player 'Steven2002' was trying to withdraw £1000 from his account in Zodiac Casino. He passed the verification process and was told that he would receive the money in 2 or 3 business days. However, it didn't happen due to accusations of having registered multiple accounts. The player refused such accusations and the casino did not provide any supporting evidence. The complaint remained unresolved.
The player made a mistake while they tried to ask for withdrawal and instead, hit the deposit button. They asked the chat representative for help and later on, the player received an answer from the casino. They found out that the player had duplicate accounts and confiscated their winnings. In order for the player to receive their initial deposit back, they needed to send them a voided cheque. There is no further information available and the case remains unsolved.
The player had wanted to withdraw their winnings from the casino but the casino seized them, citing a breach of terms. Neither side provided conclusive evidence and there has been no further progress in this case.
Two months after the player asked the casino for help in resolving the technical difficulties they experienced while playing their favorite game, Level-up, they decided to post a complaint. The casino was doing everything in their power to help the player to resolve this issue, but they lost their patience and took the complaint to eCOGRA. And everybody waited for their decission while the complaint remained unsolved.
However, the casino did not show any proof or the evidence that the player had duplicate accounts.
Because of terms, the casino had the right to aske for notary proven documents, The player argued he was only asking for his 100$ winning and notary proof of the documents cost 50$. After he sent then the notary proof they did not answer. No update since.
Darkwin requested a withdrawal but it was denied due to an accusation of multiple account holdings. He tried to resolve this issue because he was sure he didn't own multiple accounts. It took him some time, but he received an email from the Casino Rewards Risk Management that he would get paid soon. There is no further information available about this complaint but we strongly believe that the Darkwin likely got paid.
A player from UK registered in the casino using a different email address and a different phone number: The home address was the same. She played at the casino and lost everything. Then she realized she had self-excluded herself from the whole group of the Casino Rewards casinos. Therefore she claimed her deposit back as she shouldn't have been allowed to start playing there in the first place. However, the casino replied she had used a different email address and their software was unable to detect a possible duplicate account creation. Also, the casino replied there was a huge Casino Rewards logo in the lobby of the casino and the player should have noticed it.
The player's account was locked and in order to unlock it, the casino support referred them to write an email to the complaints and risk department. Even after 5 emails being sent to the casino, the player still didn't receive any reply from them and decided to ask the public mediator for help. Unfortunately, the casino failed to provide evidence to them also and this case remained unsolved.
The player complained she went to play on a different laptop than usual but her password didn't work so she used another device to log in and to reset her password. She claimed it was not her intention to create a new account but the casino support gave her a new username once she had reset her password. The player was accused of multiple account holdings and her account was locked, winnings withheld. The casino communicated with a mediator and explained to them the issue about the multiple account accusations which could prove them right. However, they failed to provide evidence to this case and it remains unresolved.
The player "davey2020" was denied withdrawal of his winnings in Luxury Casino. He passed this case to Malta authority wh decided that the player was right but there was no information about how was the case concluded.
Player complained that once he had asked for a withdrawal it was approved and then declined. Casino replied that it was forbidden to have duplicate accounts. Player denied this, the case was apparently passed to a gambling commission authority. No update since then.
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