Home Online Casinos Captain Cooks Casino Review

Captain Cooks Casino Review

Players from Virginia Not Accepted
9.1 Reputation
rating
Perfect
Reputation
Players from Virginia Not Accepted
Perfect
Reputation
Author: Matej Novota | This review was last updated: 2020-02-05T00:00Z  

We've thoroughly reviewed Captain Cooks Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Captain Cooks Casino is related to other online casinos listed below and its rating is also positively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Captain Cooks Casino is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 18 complaints about other casinos related to it. Because of these complaints, we've given this casino 565 black points in total, out of which 565 come from related casinos. You can find more information about all of the complaints and black points below.

Captain Cooks Casino appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that Captain Cooks Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English
Live Chat
Language
English
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Game providers
Owner
Casino Rewards
Established
2003
Withdrawal limit
$16,000  per month
Licensing Authorities
Kahnawake
Good
United Kingdom
Perfect
Malta
Perfect
Interesting Facts
  • Weekly withdrawal limit for players who withdraw a sum of money equal to or greater than 5 times their lifetime deposits across the casino group is €4,000
  • Average monthly withdrawal limit
  • Part of CasinoRewards group
  • Download casino software for more languages
Positives
  • Website supports many languages
  • Live dealer games are available
  • Live chat support is available 24/7
Negatives
  • Microgaming games only
  • Some games require download

Complaints about Captain Cooks Casino and related casinos (14)

We have conducted extensive research on the web and as a result we have found following 14 complaints on Captain Cooks Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Captain Cooks Casino a Perfect reputation.

Perfect Casino Reputation
Complaints on related Virtual City Casino (Same management)
Insufficient evidence from casino
Black points: 0
The player was accused of duplicate account holding.
The player was accused of duplicate account holding which was against the terms and conditions of the casino. Their winnings were confiscated and the account was closed. There is no further information available.
 
This complaint is from 1/2014
Disputed amount: €200 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 0
The player didn't provide all the documents for verification process.
The player requested withdrawal but according to the casino, they didn't receive all the documents needed for the verification and their account had been suspended ever since then. No more information is available since then.
 
This complaint is from 2/2014
Disputed amount: £70 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Yukon Gold Casino (Same management)
Uncertain case, good regulator
Black points: 32 (16 for this casino)
Terms breach, deposit returned.
The customer had wanted to withdraw their money from the casino, but the casino seized the winnings and paid out only the deposit, citing a breach of their terms. No side provided conclusive evidence and the case had been elevated to an authority with no further information provided.
 
This complaint is from 5/2015
Disputed amount: Can$540 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Zodiac Casino (Same management)
Insufficient evidence from casino
Black points: 200 (100 for this casino)
The player was accused of duplicate account holdings.
The player made a mistake while they tried to ask for withdrawal and instead, hit the deposit button. They asked the chat representative for help and later on, the player received an answer from the casino. They found out that the player had duplicate accounts and confiscated their winnings. In order for the player to receive their initial deposit back, they needed to send them a voided cheque. There is no further information available and the case remains unsolved.
 
This complaint is from 10/2017
Disputed amount: $169 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 17 (8 for this casino)
The bonus terms were breached and all funds were seized.
The player had wanted to withdraw their winnings from the casino but the casino seized them, citing a breach of terms. Neither side provided conclusive evidence and there has been no further progress in this case.
 
This complaint is from 7/2015
Disputed amount: £750 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Casino Action (Same management)
Technical glitch
Black points: 0
Technical glitch.
Two months after the player asked the casino for help in resolving the technical difficulties they experienced while playing their favorite game, Level-up, they decided to post a complaint. The casino was doing everything in their power to help the player to resolve this issue, but they lost their patience and took the complaint to eCOGRA. And everybody waited for their decission while the complaint remained unsolved.
 
This complaint is from 5/2011
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Nostalgia Casino (Same management)
Stupid excuse or fraud
Black points: 199 (99 for this casino)
The player was accused of having a duplicate account.
However, the casino did not show any proof or the evidence that the player had duplicate accounts.
 
This complaint is from 6/2015
Disputed amount: $200 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 49 (24 for this casino)
Again the player was accused of having duplicate accounts.
Because of terms, the casino had the right to aske for notary proven documents, The player argued he was only asking for his 100$ winning and notary proof of the documents cost 50$. After he sent then the notary proof they did not answer. No update since.
 
This complaint is from 5/2014
Disputed amount: €100 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Quatro Casino (Same management)
Delayed payment, likely paid
Black points: 39 (19 for this casino)
The player was accused of multiple account holdings.
Darkwin requested a withdrawal but it was denied due to an accusation of multiple account holdings. He tried to resolve this issue because he was sure he didn't own multiple accounts. It took him some time, but he received an email from the Casino Rewards Risk Management that he would get paid soon. There is no further information available about this complaint but we strongly believe that the Darkwin likely got paid.
 
This complaint is from 8/2015
Disputed amount: €150 (bonus money)
Read more on: latestcasinobonuses.com
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Complaints on related Golden Tiger Casino (Same management)
Failed self-exclusion
Black points: 122 (61 for this casino)
Failed self-exclusion.
A player from UK registered in the casino using a different email address and a different phone number: The home address was the same. She played at the casino and lost everything. Then she realized she had self-excluded herself from the whole group of the Casino Rewards casinos. Therefore she claimed her deposit back as she shouldn't have been allowed to start playing there in the first place. However, the casino replied she had used a different email address and their software was unable to detect a possible duplicate account creation. Also, the casino replied there was a huge Casino Rewards logo in the lobby of the casino and the player should have noticed it.
 
This complaint is from 9/2015
Disputed amount: £400 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Grand Mondial Casino (Same management)
Insufficient evidence from casino
Black points: 250 (125 for this casino)
The player's account was closed without explanation.
The player's account was locked and in order to unlock it, the casino support referred them to write an email to the complaints and risk department. Even after 5 emails being sent to the casino, the player still didn't receive any reply from them and decided to ask the public mediator for help. Unfortunately, the casino failed to provide evidence to them also and this case remained unsolved.
 
This complaint is from 6/2018
Disputed amount: ?? (bonus money)
Read more on: thepogg.com
Read more
Insufficient evidence from casino
Black points: 200 (100 for this casino)
The player was accused of multiple account holdings.
The player complained she went to play on a different laptop than usual but her password didn't work so she used another device to log in and to reset her password. She claimed it was not her intention to create a new account but the casino support gave her a new username once she had reset her password. The player was accused of multiple account holdings and her account was locked, winnings withheld. The casino communicated with a mediator and explained to them the issue about the multiple account accusations which could prove them right. However, they failed to provide evidence to this case and it remains unresolved.
 
This complaint is from 9/2017
Disputed amount: ?? (bonus money)
Read more on: thepogg.com
Read more
Complaints on related Luxury Casino (Same management)
Uncertain case, good regulator
Black points: 13 (6 for this casino)
Accusation of a duplicate account, all winnings confiscated.
Player complained that once he had asked for a withdrawal it was approved and then declined. Casino replied that it was forbidden to have duplicate accounts. Player denied this, the case was apparently passed to a gambling commission authority. No update since then.
 
This complaint is from 9/2015
Disputed amount: £450 (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 11 (5 for this casino)
Terms breached, winnings confiscated.
The customer played with a bonus offered by the casino and won, but when they tried to withdraw their money, the casino seized the money and closed their account because of an alleged breach of their terms, creating multiple accounts specifically. There had been no evidence to support either side and the case escalated to the Gaming Commision. No further information is available.
 
This complaint is from 9/2015
Disputed amount: £450 (bonus money)
Read more on: askgamblers.com
Read more
Show more complaints (+7)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Captain Cooks Casino Bonus

9.1
/10
Perfect Casino reputation reputation

1st Deposit Bonus - Captain Cooks Casino

Not Available in Virginia
  • Minimal deposit: $5
  • Wagering requirements: 100x bonus
  • Maximal bet: 24% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • New players only
  • Terms apply, please gamble responsibly
  • The bonus money may only be used as €/$/£0.25 bets on progressive jackpot slots
 
  • Restricted countries:
9.1
/10
Perfect Casino reputation reputation

2nd Deposit Bonus - Captain Cooks Casino

Not Available in Virginia
  • Minimal deposit: $10
  • Wagering requirements: 200x bonus
  • Maximal bet: 24% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • New players only
  • Terms apply, please gamble responsibly
 
  • Restricted countries:
9.1
/10
Perfect Casino reputation reputation

3rd Deposit Bonus - Captain Cooks Casino

Not Available in Virginia
  • Minimal deposit: $10
  • Wagering requirements: 30x bonus
  • Maximal bet: 24% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • New players only
  • Terms apply, please gamble responsibly
 
  • Restricted countries:
9.1
/10
Perfect Casino reputation reputation

4th Deposit Bonus - Captain Cooks Casino

Not Available in Virginia
  • Minimal deposit: $10
  • Wagering requirements: 30x bonus
  • Maximal bet: 24% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • New players only
  • Terms apply, please gamble responsibly
 
  • Restricted countries:
9.1
/10
Perfect Casino reputation reputation

5th Deposit Bonus - Captain Cooks Casino

Not Available in Virginia
  • Minimal deposit: $10
  • Wagering requirements: 30x bonus
  • Maximal bet: 24% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • New players only
  • Terms apply, please gamble responsibly
 
  • Restricted countries:

Captain Cooks Casino Payment methods

Captain Cooks Casino Games

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Captain Cooks Casino Game providers

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