CanPlay Casino - Player’s account has been blocked.

The minute I made a deposit my account closed. Because I made a mistake with my email I was not able to change emails so I could respond from the email that I used.

I was told to send a picture of my ID to them then they would unlock my account. So I did. Now they are making me jump through 10 more hoops when I've already wasted my whole day trying to get back onto my account. I asked for ny other accounts to be closed and simply change my email to the right one.

I have been playing on Canplay for 2 years. The very first time I made a deposit of $50, my money was seized and I was lied to. DO NOT GIVE THIS CASINO ANY MONEY. THEY ARE LIED AND STOLE MY MONEY. BIG SCAM.

They won't send me back my money and they are not unlocking my account like they promised. I have never been treated like this when I play on Royal Vegas or Grand Mondial Casino. Casino Rewards are the best online casino and their bonus is awesome. Deposit $10 after you sign up and you get 150 free spins. I have won thousands if dollars playing on these casino, cashing out at $60000 a month ago! I had no problem getting my money, and they did not lock my account because I made more than one account. They simply closed all my accounts and kept the one account I was playing on open. My choice.

They paid me every single dime that I won. CANPLAY FROZE MY ACCOUNT AFTER I MADE A DEPOSIT. DO NOT PLAY ON THIS CASINO, THEY RIPPED ME OFF. THEY LIE AND STEAL FROM LITTLE GIRLS. MY LAWYER IS FILING MY DISPUTE AND I AM CHARGING THEM FOR FRAUD. DONT WASTE YOUR TIME, TRUST ME. I ASKED FOR MY MONEY BACK BECAUSE I NEVER PLAYED MY FUNDS AND THEY ARE KEEPING MY MONEY AND THEY WONT UNLOCK MY ACCOUNT.

THIS WAS THE WORST DECISION IVE EVER MADE IN MY LIFE. THIS CASINO IS OUT TO STEAL YOUR MONEY AND NEVER PAY IUT THE PLAYERS.

MISS PRESLEY

Dear Elizabeth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have had another account in this casino previously? Have you deposited any funds into your account in the past? Since you have stated that you’ve been playing on CanPlay Casino for two years, have you completed KYC verification successfully in the past?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Elizabeth,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.