CandyLand Casino - Player's withdrawal is delayed.

I dep on this site,I played awhile and cashed out my winnings.I sent my docs in not 1 time but 3 times.Now they say my account is verified for payment.But this was 1 week ago.I keep sending emails and hear nothing from them.they are ruining my x-mas as I don't have money till the 3rd of January. IF u guys can help,that be nice as I'm getting no where.

Dear cobra562,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I won here awhile back and did get some but not all my winnings.They had my docs from that time.The winnings where on a bonus code with no max cashout.I do know that either way,I'm not going to dep here again

Hello,I just got 240.00 from the site.No idea why I didn't get it all?No email telling me why.So if this is all I can do.The we can close the case.But if u can find out why I got less then my cashout

Thanks for the update and the explanation.

Could you please specify how much you deposited in the casino? Was the bonus you received 'non-cashable'? (with the initial amount of the bonus removed upon withdrawal)

If in doubt, please forward me the information regarding the specific promotion to my email at tomas@casino.guru or post screenshots here.

Just close the case.Im done trying to get answers

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.