The player from Italy has requested a withdrawal ten days ago. Unfortunately, the payment is still pending.
CampoBet Casino - Player’s withdrawal has been delayed.
Amount: €500
CampoBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I tell my experience.
I have deposited money with mastercard several times and one of them managed to win. I read the terms and conditions WELL and saw that the money withdrawal would be confirmed WITHIN THREE BUSINESS DAYS. I request a withdrawal of € 450 on Sunday evening of last month and on Wednesday (the last available day) the payment is processed (by bank transfer because you CANNOT Withdraw with the card). I state that withdrawals can only be up to 500 euros per day (but you can also pay 10000 euros).
I still pay some money and win I request a further withdrawal of € 500 (the maximum I could do) on Thursday 25 March at 9 pm. payment. Today is April 1st. 5 WORKING DAYS have passed and I have not received ANY PAYMENT NOTICE. The online chat is useless they guaranteed me that the payment would be made today April 1st (BUT NOTHING) But what is more serious they DO NOT RESPECT THE TERMS THAT THEY HAVE SET THEM.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Davesaint,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Could you please advise if you have withdrawn any winnings successfully in the past from this casino? Have you been advised what caused the delay?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Thank you very much, David, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Translation
Good morning, so I look forward to your new ones. But I would like to ask a question: why is the casino's reputation so high? There are so many sites that promote casinos as super trustworthy and actually the reviews on Trustpilot are legalized scam. Why don't you change your reputation? I've been waiting for 12 days to get some money. But the worst thing is that even in the 24h assistance they do not assist you. They don't tell you anything. They canceled me (as you could see from the screenshots) a payment with the excuse that THEY changed bank and they re-credited me after HOURS the money in the account and asked me to make a new withdrawal. I did but then why do they keep fooling me? Is it important to you to protect casinos from reputation or to wait for players to enter to lose all their money? DON'T BELIEVE that if these people were really interested in paying and keeping customers they would behave differently? Before joining campobet I checked your site and its reputation. And that was the problem. If I had looked at Trustpilot before, I WOULD NEVER ENTER. Why these serious differences? I have been waiting for 12 days and I still don't know anything!
Automatic translation:
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