The player from the United States was overcharged on numerous deposits. After presenting bank statements as proof, the casino denied the overcharges, offered an unsatisfactory bonus, and disabled the player's account. The casino has not been responsive to the player's attempts at communication. Since the issue happened more than a year ago, we rejected the complaint as a cold case.
Cafe Casino - Player's account has been disabled following dispute over deposit charges.
Amount: $1,000
Cafe Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Cafe Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
found out that i had been overcharged in the way of skimming on so many deposits.was told to send bank statements and i would be reinbursed. i sent statements for just 2 months to see how hard this process was going to be.sure enough they tried to first say my bank charged the fees. not true. after showing them to be wrong, they just said there was no overcharges. no problem for them to just lie.then he gave a pathetic bonus of 15 with 60x playthru. while i was playing the bonus my account was disabled. tried to get a hold of them through chat and would not answer. i hope you can help me. thank you very much gil [edited by Casino.Guru] email: [edited by Casino.Guru] user id: [edited by Casino.Guru]
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1 year ago
Dear gildearce,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you been charged any fees on the deposits you made to the casino? I checked the Payouts section of Cafe Casino and this is what I found:
Could you please specify which payment method you use for depositing?
Have you successfully passed the KYC verification?
Kindly forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
this happened between 2019 and 2021. so many i have gotten with my bank and they do not charge any extra fees.this is a 3rd party skimming.casino has enabled my account
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1 year ago
I apologize, gildearce, but we regret to inform you that we cannot assist you with your request. As it has been more than a year since the initial request was made, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.
Due to the aforementioned reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
