Cafe Casino - Player's account blocked after deposit.

They let me make an account deposit my money then lock me out of the account. I haven't even played the game yet.

Dear Tree123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cafe Casino.

From the communication with the casino, it seems you attempted to log in using an incorrect password multiple times.

Consequently, you were instructed to reset your password and try again in an hour.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you followed the instructions from casino support? With what result?
• Have you requested your deposits to be refunded?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes the creen is blank I have requested to chat with there automated system and they say it's a long wait due to the busyness.

They let me in now.

Have you tried using other of your devices to access your player's account?

Has the casino blocked your account on purpose, or is the issue purely regarding a lost password?

Dear Tree123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.