bwin Casino PT - Player’s criticizing false advertisement of bonus.

I made my first deposit at bet.pt expecting me to have the promotion to double the deposited amount, this did not happen ....

I went to speak by live chat to expose my situation, they told me that they are having problems with the bonuses and do not know when it will be resolved ...

It’s a house that I don’t bet again because for me misleading advertising doesn’t work

Dear Carlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which exact bonus you tried to redeem? Have you played any of your deposited funds or they’re still untouched inside your account? Have you been advised when the technical problem will be fixed, and bonuses will become available again?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Carlos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.