The player from Germany has requested withdrawals. Unfortunately, payments seem to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
Buran Casino - Player’s withdrawals have been delayed.
Amount: €2,720
Buran Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I'm verified because I've made profits before a long time ago. I have now won 2720, the amounts can only be paid out in 500 euros, max. 3 applications at the same time, ok. No problem, but if you contact the chat first, only copied texts come as if from robots and only a statement, be patient, an email comes from the finance department, which a colleague said it was in progress the other later no wait no info nothing
Automatic translation:
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2 years ago
Dear Nicole,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago were your withdrawals requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
I didn't have a bonus, just real money and the payout was verified on 6/6/22 because I've already paid out money last year and it was all done in a few hours
Edited
Automatic translation:
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2 years ago
Translation
I still haven't received a payment, currently there are 3 out of the rest I can't pay out because it's only possible in 500 euro increments and only 3 payments at the same time
Automatic translation:
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2 years ago
I fully understand your frustration, Nicole. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Hello Nicole,
Have there been any developments since our last conversation, please?
