The player from Greece had been waiting for a withdrawal to be processed for two weeks. However, the casino had recently added Greece to its list of countries not eligible to gamble, potentially affecting the player's winnings payout. We reached out to the player for additional information to understand the situation better and extended the response time by 7 days. However, the player didn't respond to our inquiries. As a result, we couldn't investigate further and had to reject the complaint.
Buran Casino - Player's withdrawal is delayed due to changes in rules.
Amount: €3,500
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
After waiting for 2 weeks for them to process the withdrawal I requested, today, on 30-10-2023, they added Greece to the list of countries that are allowed to gamble, just so they wouldn't have to pay out any of the money I won. This is disgustingly untrustworthy!
Automatic translation:
Public
Public
6 months ago
Dear sakisxalntianidis,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Could you please specify where you found the information about Greece being a restricted country? I have checked the casino's Terms and Conditions, and I can not see Greece among the restricted jurisdictions.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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