The player from Greece has been waiting a week for 400 euros of winnings from Buran Casino. Despite repeated assurances from support representatives, there is no progress or signs of receiving the payout.
Good evening!
For the past week, I have been waiting for winnings of 400 euros, which are unable to reach my account. The support team at Buran Casino assures me that my money is safe and will be deposited as soon as possible... I am hearing the same thing daily while talking to 10 different representatives, yet I am getting nowhere and see no sign of receiving my winnings.
Dear rootuser429,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Looking forward to hearing from you.
Best regards,
Tomas
They only tell lies, they are late, they disconnect me from the chat at irrelevant times, they don't answer my questions, they write the same things over and over without any substance and help, they are criminals. The following are some of the lies of the support
because I don't see any willingness from either of you to help or the fake casino to pay I'm closing the conversation because you really didn't help in anything neither the fake casino makes any effort to pay me my money so bye
Thank you for your patience, rootuser429.
We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.
If your payment isn't processed within 14 days since the initial request we'll intervene. Let’s stay positive and hope for some good news regarding your withdrawal.
If you wish to close the complaint anyway, please let me know and I'll do so without delay.