Bullsbet.io Casino - Player's account has been blocked due to false accusations.

Hello!

I won around 27 000 € on bullsbet.io (I continued playing so I stopped around 25k).

I started withdrawing, I managed to withdraw 2 000(daily limit).

Then my account has been blocked, they sent me an e-mail falsly accusing me with creating multiple accounts.

I have never created more than 1 acc., And did not commit the accusations mentioned. I only played with one account on all my devices.

Thank you!

Dear balintburian2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

• Were your winnings accumulated with or without an active bonus?
• Was your account previously verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No one else had access to my devices, and none of them would even play casino games.

I got a bonus on my first and second deposit I guess, but I lost them all and turned off the bonus.

I won after my 3rd deposit, if I remember correctly.

I fully verified myself according to their KYC process.

Thank you very much, balintburian2, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you, lets hope the best

Hello balintburian2,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Bullsbet.io Casino to join the conversation.

Dear Bullsbet.io Casino,

Can you please provide more information and evidence on the alleged multiple accounts the player should have opened? If the information or evidence can't be shared publicly, please forward it to me at michal.k@casino.guru

Dear balintburian2,

We have received the evidence supporting the casino's decision. Unfortunately, after a thorough examination of all pertinent information, we are declining this complaint as unjustified due to a breach of the casino's terms and conditions and bonus terms and conditions, specifically the misuse of multiple accounts with the same or very similar details created from the same IP, aiming to take advantage of multiple bonuses. The casino maintains a stringent policy regarding such cases, and its actions align with the terms and conditions as communicated by the casino team earlier to you via email. Such conduct is generally deemed unacceptable at every online casino. Considering the weight of this evidence, we find ourselves in agreement with the casino's decision, as they have acted in accordance with their terms and conditions.

It is strongly advised that you carefully review the terms and conditions before activating any bonuses, ensuring strict adherence to all rules to prevent disappointments similar to this one. We regret that we could not be of assistance in this matter, but please feel free to reach out in the future if you encounter any issues with this or any other casino, and we will make every effort to provide assistance.

Best regards,

Michal

Casino Guru