Bulls Bet Casino - Player's account is blocked for alleged bonus abuse.

On 07/06/2024, I received a deposit coupon from bullsbet.net casino, which promised me 50 reais after depositing 301. This offer could be used multiple times.

After making two deposits, the casino blocked my account. A week later, they informed me that they would neither unblock my account nor return my money.

They claimed that I violated the bonus abuse rules, which were added to the site on the 8th—after my deposit, according to the source code.

Even so, they have the right to block me, but they do not have any right to keep the money I deposited if they will not unblock my account.

I would like assistance in reviewing these values. The casino continues to send similar coupons and promotions on Instagram and their Telegram channel.

Dear Jackanrick,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshot or the link to the coupon you activated and Used?

Did the casino specify which bonus rules you allegedly broke? Please forward me all the communication between you and the casino as well as any other evidence that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I emailed you all the prints I have of the issue

They didn't tell me which rule I supposedly broke, but they directed me to the link in the screenshot I sent you by email.

When I analyzed the source code of the page, it was published on 08/07, two days after my deposit.

In communication with other people who use bullsbet, they keep sending similar coupons, depositing, and withdrawing the balance without problems.

Some people were blocked, and we made a group to exchange information between everyone who was blocked.

They asked for all the documents, plus proof of income, and after sending them, they replied that the account would continue to be blocked and that there was no plan to unblock it.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 

Have you used any VPN or IP-masking software to access the casino website?

What types of games did you play with the bonus? Were they slots, live casino games, or was it a sports bonus?

Hello, Veronica!

No, no chance. I only have 1 account and only I access the casino

I don't use vpn or mask, and I always access the casino from my cell phone, sometimes wifi and sometimes 4g.

I didn't play any games with the bonus, I just made the deposits and the account was blocked.

Thank you very much, Jackanrick, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jackanrick,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Bulls Bet Casino to join the conversation.

Dear Bulls Bet Casino,

Can you please clarify how the player allegedly violated the bonus rules? If this information cannot be shared publicly, please forward it to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jackanrick,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Bulls Bet Casino previously held a license issued by The Curaçao/Antillephone Gaming Authority; however, due to recent modifications in the licensing regulations in Curaçao, we were unable to verify the current status of this license, and therefore, we cannot ascertain whether the casino remains licensed. If you feel you want to take your complaint further, you can still try to contact the authority (you can find more information on how to do that here: Licensing Authority – Curaçao Antillephone N.V. | Casino Guru (casinoguru-en.com). Please let me know how they responded at michal.k@casino.guru

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru