Dear raquel1908,
Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.
Do I understand correctly that you requested several withdrawals at once, and then you continued playing? Has the money requested for withdrawals been subtracted from your casino balance?
Have you received any explanation about the reason why the system canceled your withdrawal requests?
Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear raquel1908,
Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.
Do I understand correctly that you requested several withdrawals at once, and then you continued playing? Has the money requested for withdrawals been subtracted from your casino balance?
Have you received any explanation about the reason why the system canceled your withdrawal requests?
Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika