Dear Sir/Madam,
I hereby wish to file an official complaint regarding the excessive delay in processing my withdrawal on your platform. It has now been two days since I requested a withdrawal of 30,000 euros, yet the transaction status remains 'pending' without any progress to date.
It is disappointing and unacceptable that a reputable casino such as yours is unable to handle a basic transaction within a reasonable timeframe. I am deeply dismayed by the lack of efficiency and customer focus I have experienced.
Furthermore, I am astounded by the lack of response from your end. Despite multiple attempts to contact your financial department via email, I have not received a single response. This lack of communication is entirely unacceptable and reflects a glaring lack of professional integrity.
I also believe that your licensing authority, the Kahnawake Gaming Commission, should take responsibility for overseeing the activities of your casino. The fact that they granted you a license without ensuring that you fulfill your obligations to pay out winnings promptly is deeply concerning and raises serious questions about their own integrity and reliability as a regulatory body.
I therefore demand immediate action to process my withdrawal and provide an explanation for the excessive delay and lack of communication. If this issue is not resolved promptly and satisfactorily, I will be forced to take further steps, including informing relevant authorities and publicly sharing my experience to warn others about your casino's practices.
I expect a prompt and adequate response to this complaint within 48 hours. If no satisfactory solution is provided, I will not hesitate to take further action to recover my rightful funds and ensure justice is served.
Yours sincerely,
Halit ****
Dear Sir/Madam,
I hereby wish to file an official complaint regarding the excessive delay in processing my withdrawal on your platform. It has now been two days since I requested a withdrawal of 30,000 euros, yet the transaction status remains 'pending' without any progress to date.
It is disappointing and unacceptable that a reputable casino such as yours is unable to handle a basic transaction within a reasonable timeframe. I am deeply dismayed by the lack of efficiency and customer focus I have experienced.
Furthermore, I am astounded by the lack of response from your end. Despite multiple attempts to contact your financial department via email, I have not received a single response. This lack of communication is entirely unacceptable and reflects a glaring lack of professional integrity.
I also believe that your licensing authority, the Kahnawake Gaming Commission, should take responsibility for overseeing the activities of your casino. The fact that they granted you a license without ensuring that you fulfill your obligations to pay out winnings promptly is deeply concerning and raises serious questions about their own integrity and reliability as a regulatory body.
I therefore demand immediate action to process my withdrawal and provide an explanation for the excessive delay and lack of communication. If this issue is not resolved promptly and satisfactorily, I will be forced to take further steps, including informing relevant authorities and publicly sharing my experience to warn others about your casino's practices.
I expect a prompt and adequate response to this complaint within 48 hours. If no satisfactory solution is provided, I will not hesitate to take further action to recover my rightful funds and ensure justice is served.
Yours sincerely,
Halit ****
Edited by a Casino Guru admin