The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Hi.
I have on December 31. made a deposit and successfully implemented it. I was able to withdraw € 300. This was also on 01.01. approved and should go to my bank account too. After 7 days and after repeated requests, my deposit was canceled again. This happened because my account has an Iban from Lithuania. However, this is exactly the account I used to deposit. Now I've been told to deposit and withdraw using Skrill.
Now I should enter another account that can be used for withdrawals. However, I don't have another account. The only option would be with crypto.
Unfortunately nobody answers my questions anymore.
Maybe you can help me. Thank you in advance.
Denyo123
Hallo.
Ich habe am 31.12. eine Einzahlung getätigt und diese erfolgreich umsetzen können. 300€ Habe ich zur Auszahlung bringen können. Diese wurde auch am 01.01. genehmigt und sollte auch mein Bankkonto gehen. Nach 7 Tagen und auf mehrfache Nachfrage wurde dann meine Einzahlung wieder storniert. Dies sei aufgrund dessen passiert, dass mein Konto eine Iban aus Litauen hat. Allerdings ist dies auch genau das Konto mit dem ich eingezahlt habe. Jetzt wurde mir gesagt ich soll eine Einzahlung mit Skrill vornehmen und darüber auszahlen.
Jetzt soll ich ein weiteres Konto angeben auf das ausgezahlt werden kann. Ich habe allerdings kein weiteres Konto. Die einzige Möglichkeit wäre noch mit Krypto.
Leider antwortet mir jetzt keiner mehr auf meine Fragen.
Vielleicht könnt ihr mir ja helfen. Ich bedanke mich im vorraus.
Denyo123
Dear denyo123,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method, other than Skrill, to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear denyo123,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method, other than Skrill, to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hi. yes my account and the payment method is verified. They say that I should open a new account with a German iban so that I can withdraw.
Hallo. ja mein Konto und die Zahlungsmethode ist verifiziert. Sie sagen, dass ich ein neues Konto eröffnen soll mit einer deutschen iban damit ich auszahlen kann.
If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Please keep me informed.
If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Please keep me informed.
Thank you very much, denyo123, for the update. Please keep me informed regarding any further developments.
Thank you very much, denyo123, for the update. Please keep me informed regarding any further developments.
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, denyo123, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, denyo123, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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