The player from Greece deposited 400 Euros on June 28, 2024, which was deducted from his bank account but was not credited to his gaming account. Despite reaching out for almost a month, he had not received a clear response. The player did not respond to our messages, leading to the rejection of the complaint.
Bruno Casino - Player's deposit not credited.
Amount: €400
Bruno Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
On June 28, 2024, I deposited 400 Euros at the aforementioned casino. The money was immediately deducted from my bank account. However, the funds were never credited to my gaming account. I have been trying to reach out for almost a month now, but I cannot get a clear response.
Automatic translation:
Public
Public
3 months ago
Dear vogiatzispetros11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment confirmation and any relevant communication with the casino to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
