Bruno Casino - Player's deposit not credited.

On June 28, 2024, I deposited 400 Euros at the aforementioned casino. The money was immediately deducted from my bank account. However, the funds were never credited to my gaming account. I have been trying to reach out for almost a month now, but I cannot get a clear response.

Dear vogiatzispetros11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment confirmation and any relevant communication with the casino to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear vogiatzispetros11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.