Bruce Bet Casino - Player’s withdrawals have been delayed by casino.

Dear Casino Guru Team,

I hope this message finds you well.

I am writing to formally file a complaint against Bruce Bet regarding a significant issue with my recent withdrawal requests. Despite multiple attempts to resolve this directly with the casino, the issue remains unresolved, and I seek your assistance in resolving this matter.

**Details of the Complaint:**

- **Date of Withdrawal Requests**: Various dates, with the most recent being July 6, 2024.

- **Total Amount Withdrawn**: 350,000 SEK

- **Amount Successfully Processed**: 50,000 SEK

- **Amount Not Credited**: 300,000 SEK

**Description of the Issue:**

1. I initiated a total of seven withdrawal requests totaling 350,000 SEK. Only one of these requests, amounting to 50,000 SEK, was processed successfully. The remaining six withdrawals failed on the casino’s end.

2. Bruce Bet has informed me that a Visa withdrawal of 50,000 SEK created on July 6, 2024, was unsuccessful and that the funds were returned to my balance. However, my account balance does not reflect this return. I have transaction numbers and records that show the discrepancies between their claim and my account status.

**Supporting Documents:**

- Transaction numbers and details of all withdrawal attempts.

- Screenshots of my account history showing the failed transactions.

- Correspondence with Bruce Bet’s customer support.

**Requested Resolution:**

I request that Casino Guru intervenes to facilitate a resolution with Bruce Bet. Specifically, I seek:

1. Confirmation that the 300,000 SEK, which was not credited to my account, is returned or appropriately handled.

2. An explanation of the discrepancy between Bruce Bet’s claim and my records.

3. Assistance in escalating this issue within Bruce Bet if necessary.

I appreciate your prompt attention to this matter and look forward to your assistance in resolving this issue.

Thank you for your support.

Best regards,  

OBS!

All evidence, transaction numbers, screenshots, chat messages are available.

Dear wrgbdng9sg,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Do I understand correctly that you have successfully received only the first withdrawal of 50,000 SEK?

Has the casino specified why the remaining withdrawal requests were canceled and returned to your casino account?

Could you please specify what the current balance in your account is? Are there any pending withdrawal requests in your account?

Please forward me all the evidence that could be relevant to the investigation of your case at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

No, I have made SEK 197,000, but now this scares me.

Yes it has happened to me before, tech issues, but this time 300,000 disappeared.

0.04 KR in the balance.

No, just 50,000x6 pcs that just went up in smoke and disappeared.

They also said that 50,000 was returned but strangely it was only 32,500 like but they are apart of the 350,000.

However, I don't want Bruce Bet to come in here until you've seen that my evidence is sufficient and there may be a good chance they'll work it out.

Sincerely

I would like us to pause this case, because one of the service agents, helps me and himself incredibly much

notices that something is not right and has sent on a lot of information.

The case is solved! Fantastic casino!

Dear wrgbdng9sg,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru