Bruce Bet Casino - Player's withdrawal has been delayed.

I have been waiting for a withdrawal since June 26, 2024. Nothing has happened, and I don't know what they're doing. This seems to be a scam.

Dear unabletoeattherice, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

no, the 1st time I played there, if you want pictures, I can send everything

kyc verification has taken 3 weeks and have never had a problem with this before, have submitted everything.

I have been playing and trading my bonus for many hours

Thank you very much, unabletoeattherice, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

time goes by its into 4 weeks now and the documents still in review fantastic its hard to pay it really hurts.

Hello unabletoeattherice,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Bruce Bet Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

If you want a screenshot, I can send it.

Dear Dominika,

We hope this message finds you well.

We wish to inform you that the user is currently undergoing verification. Upon review, it was noted that incorrect information was provided during registration, necessitating a request to update their details in accordance with GDPR procedures.

It is imperative that users provide accurate and truthful information about themselves, as outlined by our policies. We strongly advise users to submit data update requests independently of the verification process, as GDPR procedures may take up to 28 days and significantly delay the overall process.

We have forwarded the request for expedited verification to our responsible department and await an update. Please rest assured that we are committed to resolving this matter promptly.

thanks for your help Dominika !

The payment has been completed, thank you!

Dear unabletoeattherice,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru